Regional Account Service Coordinator
1 week ago
We are seeking a highly organized and detail-oriented Regional Account Service Coordinator to join our team at American Equipment Holdings. As a key member of our National Accounts group, you will be responsible for providing exceptional service to our customers, ensuring timely and efficient completion of service requests, and maintaining accurate records.
Key Responsibilities:- Field all service-related phone calls and schedule technicians to complete service work, tasks, and preventative maintenance contracts in a fast-paced environment.
- Provide daily updates to customers on open service requests in a friendly and professional manner.
- Notify customers in advance to maintain service schedules.
- Document all service performed and service-related notes on all jobs daily for accurate invoicing.
- Pull and post parts to jobs daily to maintain accurate inventory.
- Monitor service partner parts kits to ensure they have needed parts on hand during service calls.
- Communicate effectively with the National Accounts team to ensure all aspects of service and customer needs are met.
- High School Diploma (or equivalent)
- Proven initiative and a positive attitude
- Organized and detail-oriented
- Team-player with strong communication skills
- Able to multitask and work in a fast-paced environment
- Highly dependable and able to work overtime when necessary
- Knowledge and proficiency in basic computers/software skills
- Pass drug test and submit to a background check
- Competitive wages and benefits package
- Four percent (4%) matching 401(k) plan
- Eighty (80) hours of paid time off (PTO) per year
- Company-provided personal protective equipment (PPE)
- Opportunities for career growth and development
American Equipment Holdings is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.
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