Executive Director of Canine Wellness

7 days ago


Bonita Springs, Florida, United States Scenthound Full time
About the Position:

The Scenter Manager is a vital role at Scenthound, requiring strong leadership, sales expertise, and exceptional customer service skills.

Key Responsibilities:
  • Drive Membership Sales: Utilize health and wellness education to promote membership growth and revenue.
  • Team Leadership: Maintain a knowledgeable team that prioritizes dog wellness and safety, providing guidance and mentorship to ensure exceptional customer experiences.
  • Employee Development: Drive employee growth through leadership, training, and performance reviews, fostering a culture of continuous improvement.
  • Quality Standards: Uphold quality standards through hands-on participation, employee audits, and training, ensuring a safe and healthy environment for dogs and team members.
  • Communication: Promptly and accurately communicate information from upper management to the team, ensuring seamless execution of business objectives.
  • Problem-Solving: Identify and address operational challenges, providing assistance to maintain Scenter efficiency and productivity.
  • Culture and Values: Create an environment that embodies Scenthound's values, promoting teamwork, open communication, and a commitment to excellence.
  • Customer Service: Manage client expectations, resolving concerns and ensuring exceptional customer satisfaction.
  • Safety and Sanitation: Ensure the safety of dogs and team members at all times, adhering to Scenthound's sanitary and cleaning practices.
Requirements:
  • Management Experience: Proven track record of successful management, with a focus on leadership, sales, and customer service.
  • Customer Service Experience: Demonstrated ability to provide exceptional customer experiences in a retail or restaurant environment.
  • Physical Demands: Ability to lift up to 70 pounds and stand for extended periods.
  • Reliable Transportation: Access to reliable transportation for work-related purposes.
  • Smoke-Free Environment: Willingness to work in a smoke-free environment.
Compensation:

$42,000 - $52,000 per year



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