Leasing Specialist

4 weeks ago


Richmond, Virginia, United States Boyd Homes Full time
Job Description

Summary/Objective

The Leasing Consultant is responsible for marketing, leasing, and maintaining client relations within the multi-family apartment community. Key responsibilities include conducting resident screening, collecting deposits and rents, and providing superior customer service to current and prospective tenants.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Financial:
  • Process resident applications, ensuring all documentation is complete and meets company qualifications.
  • Collect deposits, rents, and issue receipts as necessary.
  • Resident Relations/Services:
  • Provide exceptional customer service to current and prospective tenants.
  • Resolve resident complaints, answer resident questions, and monitor the resolution of problems.
  • Accept service requests from current residents and coordinate completion with Maintenance staff.
  • Marketing:
  • Assist with property marketing activities.
  • Work with colleagues and Property Manager to develop and implement sales and marketing strategies.
  • Professionally show all available amenities, model apartment(s), and available apartments.
  • Administrative:
  • Immediately process resident applications, ensuring all documentation is complete and meets company qualifications.
  • Prepare all leases/move-in packets for new residents in an accurate and timely manner.
  • Ensure the entire office environment is professional, clean, well-organized, and meets all safety standards at all times.
  • Accurately maintain prospect, traffic, and rental record logs and all pertinent leasing data.
  • Maintain thorough and accurate product knowledge of the community and that of the major competitors.
  • Update required reports concerning move-out notices, activity, etc., on a daily basis and provide information to the property manager.
  • Organize and file all applicable reports, leases, and paperwork.
  • Proofread all lease paperwork and process move-ins and move-outs.

Boyd Homes has been building and developing residential communities in Virginia, North Carolina, and Florida for over 40 years. We are known for our innovative approach to building and developing residential communities that maximize usable space.


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