Principal User Interface Designer

6 days ago


Richmond, Virginia, United States Capital One Full time
About the Role

We are seeking a highly skilled UX/UI Designer to join our team at Capital One. As a key member of our design team, you will be responsible for creating innovative and user-centered design solutions that enhance our customers' digital experiences.

Key Responsibilities
  • Collaboration and Connection
    • Work closely with cross-functional teams, including technology, product, and business teams, to understand customer needs and develop design solutions that meet those needs.
    • Advocate for the customer through human-centered design methods, including discovery, research, ideation, and user testing.
    • Support design-led workshops to engage and build alignment across different partners and teams.
    • Proactively offer recommendations and solutions by championing prioritization of design-centered product enhancements grounded in research and analysis.
    • Connect with design community peers in service of learning, sharing, and teaching.
    • Work with partners and teams across various geographies.
    • Embrace and advocate for an experience mindset - this is as important to the work as the results.
    • Participate in hiring by reviewing resumes, conducting interviews, and attending consensus.
  • Discovery and Delivery
    • Support early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities.
    • Demonstrate familiarity with design tools to deliver concepts and enable successful collaboration across teams.
    • Participate in end-to-end product design by:
      • Working with researchers to understand customer needs and define opportunities through usability and empathy studies.
      • Framing problems, determining insights, and defining visual designs to serve customer needs.
      • Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes.
      • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines.
      • Supporting effective storytelling and presentation of visual concepts to various stakeholders.
      • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues.
    Requirements
    • At least 4 years of experience with UX and UI design.
    • Designing for cross-channel experiences.
    • Comfortable working with Product and Tech partners.
    • Familiarity with design and prototyping tools, such as Adobe Products, Sketch, and/or Figma.
    • Familiarity with working and contributing to an established design system.


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