Restaurant Operations Manager
3 weeks ago
The Assistant General Manager - Front of House (AGM - FOH) is a key member of the management team at SWRG INC, responsible for overseeing the daily operations of the Front of House service department. This role requires a strong leader who can motivate and direct a team of staff to deliver exceptional guest experiences.
Key Responsibilities:
• Manage and direct the work of the Front of House service department, including hiring, scheduling, training, and performance management.
• Conduct regular meetings with staff to ensure they are aware of company policies and procedures, and to address any concerns or issues.
• Develop and implement strategies to improve guest satisfaction and loyalty, working closely with the General Manager and other members of the management team.
• Collaborate with the General Manager to set and achieve sales targets, and to identify opportunities for growth and improvement.
• Ensure that all company policies and procedures are adhered to, including those related to food safety, sanitation, and responsible alcohol service.
Requirements:
• Hospitality degree preferred, high school diploma required.
• Prior work experience in a restaurant or hospitality position required.
• ServSafe Food and Alcohol Certification required.
• Excellent leadership and communication skills, with the ability to motivate and direct a team of staff.
• Strong problem-solving and analytical skills, with the ability to make independent decisions and solve problems as they arise.
• Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
Working Conditions:
The AGM - FOH will work in a fast-paced restaurant environment, with a high level of energy and enthusiasm. The role will require the ability to exert fast-paced mobility for the entire shift, and to frequently lift and carry food, beverage, and other items weighing up to 50 pounds. The position involves repetitive hand and wrist motion, and requires the ability to interact verbally and listen attentively to guests, co-workers, and supervisors.
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