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Guest Services Representative

2 months ago

Stamford, Connecticut, United States Fairfield Inn and Suites Riverside CoronaNorco Full time
Benefits:
  • Employee discounts
  • Opportunity for advancement
  • Training & development
Job OverviewThe Guest Services Representative plays a vital role in ensuring a seamless check-in and check-out experience for guests at the hotel. This position involves utilizing the property management system to efficiently manage guest transactions, process payments in accordance with hotel policies, and deliver exceptional customer service to all visitors.

Key Responsibilities
  • Greet guests warmly and professionally, ensuring a positive first impression.
  • Handle guest registrations, issue room keys, provide detailed information about hotel amenities, and respond to phone inquiries promptly.
  • Maximize hotel revenue by promoting room upgrades and additional services.
  • Process all financial transactions accurately, including posting charges, completing reports, preparing deposits, and managing cash drawers.
  • Manage guest safe-deposit boxes with care and attention.
  • Communicate effectively with management regarding any guest requests or issues that require further attention.
  • Address guest complaints with professionalism and implement service recovery strategies to ensure satisfaction.
Qualifications
  • 1-2 years of experience in customer service.
  • Ability to stand for extended periods.
  • Basic computer skills, including proficiency in email, word processing, spreadsheet software, and hotel management systems.
Benefits/Perks
  • Comprehensive benefits package including medical, dental, life insurance, paid time off, and a 401k plan with company matching for full-time employees.
  • Exclusive travel discount program.
  • Opportunities for career advancement within the company.
Fairfield Inn and Suites Riverside Corona/Norco is committed to providing a family-oriented work environment and values the contributions of all employees.

Compensation: $17.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.