Client Service Representative

5 days ago


Ft Pierce, Florida, United States VCA Animal Hospitals Full time
About the Role

We are seeking a highly skilled and personable Client Service Representative to join our team at VCA Animal Hospitals. As the face of our organization, this individual will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients and their pets.

Key Responsibilities
  • Customer Service Functions: Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
  • Scheduling and Confirmation: Schedule and confirm appointments, as well as place outbound calls for follow-ups and outreach to prospective clients.
  • Financial Transactions: Present and explain fees, process payments, and recommend products and services.
  • Product Knowledge: Educate clients on general animal husbandry and non-medical pet care, including heartworm prevention, housebreaking, and flea & tick control.
  • Medical Records Management: Manage medical records, charts, reports, and correspondence.
  • Hospital Maintenance: Ensure the facility is neat and clean at all times, both inside and outside.
Benefits

We offer a competitive compensation package, including medical, dental, and vision benefits, paid vacation and sick days, 401(k) matching, and generous personal pet care discounts.

VCA Animal Hospitals is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals.



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