Collections Specialist
5 days ago
Job Summary:
We are seeking a highly skilled and motivated Collections Specialist to join our team at OneMain Financial. As a Collections Specialist, you will play a critical role in our efforts to minimize losses on delinquent accounts.
Key Responsibilities:
- Account Review and Monitoring: Review and monitor delinquent accounts daily to maintain losses at or below established guidelines.
- Customer Engagement: Collect debt with empathy and customer situations in mind, while properly and accurately documenting all account activities.
- Portfolio Management: Maintain a portfolio of accounts and develop relationships with customers to bring their delinquent accounts into a current status over time.
- Team Collaboration: Work collaboratively with the team to maintain a positive and mutually beneficial cohesion.
- Compliance: Ensure compliance with Foursight's policies & procedures as well as state and federal regulations.
Requirements:
- Customer Service Experience: 1 year of customer service experience.
- Education: High School Diploma or GED required.
- Interpersonal Skills: Interpersonal skills promoting a team environment.
- Office Experience: Six (6) months office experience or equivalent education and training.
- Technical Skills: Working knowledge of Microsoft Office Suite, including Excel and Word.
- Communication Skills: Exceptional customer service skills and outstanding phone and negotiation skills.
Preferred Qualifications:
- Collections or Sales Experience: One year of collections or sales experience.
About OneMain Financial:
OneMain Financial is the leader in offering nonprime customers responsible access to credit. We are dedicated to improving the financial well-being of hardworking Americans. Our growing suite of personal loans, credit cards, and other products help people borrow better and work toward a brighter future.
We are a driven team of collaborators and innovators who thrive on transformative digital thinking, customer-first energy, and flexible work arrangements that grow lives, careers, and our company. At every level, we are committed to an inclusive culture, career development, and impacting the communities where we live and work.
We offer a comprehensive benefits package for full- and some part-timers, including health and wellbeing options, 401(k) matching, employee stock purchase plan, tuition reimbursement, paid time off, paid sick leave, paid holidays, and paid volunteer time.
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