Collections Specialist

5 days ago


Salt Lake, Utah, United States OneMain Financial Full time

Job Summary:

We are seeking a highly skilled Delinquent Account Recovery Specialist to join our team at OneMain Financial. As a key member of our collections team, you will be responsible for recovering delinquent accounts and minimizing losses.

Key Responsibilities:

  • Review and monitor delinquent accounts daily to ensure losses are at or below established guidelines.
  • Properly document all account activities to ensure accurate and transparent record-keeping.
  • Initiate contact with customers to negotiate repayment solutions and resolve delinquent accounts.
  • Make recommendations to management regarding accounts that require additional attention.
  • Maintain a positive and collaborative team environment.
  • Assist other departments as needed to support business objectives.
  • Ensure compliance with company policies, procedures, and regulatory requirements.

Requirements:

  • 1 year of customer service experience.
  • High School Diploma or equivalent required.
  • Exceptional customer service and phone skills.
  • Outstanding negotiation and problem-solving skills.

Preferred Qualifications:

  • 1 year of collections or sales experience.

About OneMain Financial:

OneMain Financial is a leading provider of nonprime consumer credit and is dedicated to improving the financial well-being of hardworking Americans. We offer a range of personal loan and credit products that help people borrow better and achieve their financial goals.

We are a collaborative and innovative company that values diversity, equity, and inclusion. Our comprehensive benefits package includes health and wellbeing options, retirement savings, tuition reimbursement, paid time off, and more.



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