Retention and Resolution Professional

3 days ago


New York, New York, United States Upfluence Full time

We are looking for an experienced Retention and Resolution Professional to join our team. As a key member of our customer success department, you will play a critical role in maintaining and enhancing customer relationships.

Your primary responsibility will be to identify at-risk customers, resolve issues related to contract terminations and renewals, and proactively work to retain customers. You will be a skilled negotiator, empathetic listener, and advocate for both the customer and the company.

Key Responsibilities:

You will be responsible for:

  • Implementing strategies to proactively retain customers who express a desire to exit their contracts early or have missed renewal deadlines.
  • Identifying at-risk customers and reaching out to increase product adoption and retention.
  • Developing initiatives to prevent contract cancellations and foster customer loyalty.

We offer a competitive salary of $85,000 per year, as well as opportunities for growth and professional development.

Requirements:

To be successful in this role, you will need:

  • A Bachelor's degree in Business, Marketing, Communications, or a related field.
  • 2+ years of experience in account management, customer success, or a similar role with a focus on customer retention and issue resolution.
  • Proven experience in conflict resolution and customer negotiations.
Benefits:

We offer a comprehensive compensation package, including a hybrid work environment, medical and dental insurance, and generous PTO.



  • New York, New York, United States Upfluence Full time

    Job Title: Account Management Professional - Customer RetentionWe are seeking a skilled Account Management Professional to join our team at Upfluence. In this role, you will be responsible for identifying at-risk customers, resolving issues related to contract terminations and renewals, and proactively working to retain customers.About UsUpfluence is a...

  • Account Manager

    3 days ago


    New York, New York, United States Upfluence Full time

    About UpfluenceUpfluence is a leading platform for influencer marketing, empowering brands to collaborate with social media creators and execute comprehensive campaigns.Job Description:We are seeking an experienced Account Manager - Customer Retention Specialist to join our team. As a key member of our customer success department, you will play a critical...


  • New York, New York, United States New York City, NY Full time

    **Job Summary**We are seeking a highly skilled and motivated Customer Resolution Professional to join our team in New York City, NY. As a key member of our Family Independence Administration, you will play a critical role in addressing and resolving various inquiries and complaints related to Cash and Emergency Assistance (CA) and Supplemental Nutrition...


  • New York, New York, United States Upfluence Full time

    Job Summary: Customer Success Manager - Account RetentionWe are seeking a skilled Customer Success Manager to join our team at Upfluence. In this role, you will be responsible for identifying at-risk customers, resolving issues related to contract terminations and renewals, and proactively working to retain customers.About UsUpfluence is a leading provider...


  • New York, New York, United States Wilson Elser - Business & Legal Professionals Full time

    Job DescriptionThis is a dynamic opportunity for a Conflict Resolution Professional to join our team at Wilson Elser. As a Conflicts and Systems Analyst, you will be responsible for running data searches, identifying potential conflicts, and creating internal resources to support our Intapp products.You will work collaboratively with our IT department and...


  • New York, New York, United States Spring Health Full time

    About the OpportunityWe are seeking a highly skilled Claims Resolution Professional to join our team at Spring Health. As a key member of our revenue cycle management department, you will be responsible for resolving complex claims and billing issues. Your attention to detail and ability to communicate effectively with internal teams and external partners...


  • New York, New York, United States Platinum Home Health Care Full time

    Job Overview: As an Incident Resolution Professional at Platinum Home Health Care, you will be responsible for conducting thorough investigations into incidents involving home health aides and recommending and implementing appropriate corrective actions.About the Company: Platinum Home Health Care is a leading provider of home healthcare services. We are...


  • New York, New York, United States Reality Defender Full time

    About Reality DefenderReality Defender is a pioneering enterprise startup in the field of dual-use deepfake detection across various media types. With its strong backing from Y Combinator, Comcast NBCUniversal LIFT Labs, DCVC, RSA Sandbox Challenge Winner 2024, and ElevenLabs, Reality Defender offers cutting-edge technology for comprehensive deepfake...


  • New York, New York, United States monday Full time

    Job DescriptionWe are looking for an experienced Client Retention Specialist to join our team at monday.com. This role involves working closely with our customers to ensure seamless contract renewal processes, drive growth, and retention. As a Client Retention Specialist, you will be responsible for building strong relationships with our customers,...


  • New York, New York, United States FanDuel Full time

    Job OverviewFanDuel is looking for a highly skilled Customer Retention Specialist to drive revenue growth through effective retention marketing initiatives. This role will work closely with multiple departments to create and implement retention programs for high-value customers.The ideal candidate will have 5+ years of experience in email and/or mobile...


  • New York, New York, United States Etsy Full time

    Job Title: Senior Manager of Retention MarketingLocation: Etsy's Brooklyn Office (remote-friendly)Job Type: Full-timeSalary Range: $143,000 - $185,000 per yearAbout Us:Etsy is a global marketplace where people can buy and sell unique, handmade, and vintage items. We value individuality and creativity, and we're looking for talented professionals to join our...


  • New York, New York, United States Book of the Month Full time

    Job OverviewWe're looking for a talented professional to join our DTC Growth and Retention Analyst Program as an E-Commerce Insights Manager.In this role, you'll work closely with our team to drive growth through data-driven insights and strategies.You'll have the opportunity to develop your skills in data analysis, customer acquisition, and retention, while...


  • New York, New York, United States ASCAP Full time

    ResponsibilitiesManage ongoing Salesforce database of music users across multiple lines of business who are not in good standing with ASCAP.Liaise between ASCAP's Business & Legal Affairs Department and Licensing Account Managers to resolve issues related to delinquent and/or unlicensed music users.Perform in-depth analysis and background research into a...


  • New York, New York, United States Visitt Full time

    Join Our TeamWe are seeking a skilled CUSTOMER RETENTION STRATEGIST to lead our customer experience team. In this role, you will develop and implement a comprehensive customer success strategy, ensuring seamless onboarding and retention processes.About the RoleDevelop and execute a customer success strategy that aligns with company goals and drives revenue...


  • New York, New York, United States FanDuel Full time

    About the RoleThis role offers a unique opportunity to elevate revenue driving marketing initiatives at a premier gaming company. As a Senior Customer Retention Specialist, you'll manage a team of Customer Marketing professionals to create a best-in-class retention program for our very highest value customers. You'll become a systems expert, cultivating...


  • New York, New York, United States NYC Health + Hospitals Full time

    About NYC Health + HospitalsNYC Health + Hospitals is the largest municipal health system in the United States. We serve over one million patients annually across our 11 hospitals, six skilled nursing facilities, and various community-based clinics. Our mission is to deliver high-quality, comprehensive healthcare services to all New Yorkers, regardless of...


  • New York, New York, United States FanDuel Full time

    Company OverviewFanDuel Group is an innovative sports-tech entertainment company that has revolutionized the way consumers engage with their favorite sports, teams, and leagues. As a premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering,...


  • New York, New York, United States Municipal Credit Union Full time

    Job Summary: As an Application Support Specialist, you will play a critical role in managing the resolution of application and system issues that arise across the business. You will be responsible for troubleshooting and resolving technical issues, as well as providing technical support to teams within the organization and external clients when required.


  • New York, New York, United States Anthos Home Full time

    About Our OrganizationAt Anthos|Home, we are dedicated to providing comprehensive support services for vulnerable individuals and families in New York City. Our mission-driven approach focuses on delivering holistic solutions to prevent homelessness and ensure stable housing for those who need it most.The RoleWe are seeking a detail-oriented and...


  • New York, New York, United States Happy Koala LLC Full time

    Job OverviewWe are seeking a highly skilled Lifecycle Marketing Manager to join our team at Happy Mammoth, a rapidly growing e-commerce company dedicated to empowering women's health through natural supplements. This is an exciting opportunity for a results-driven professional to lead innovative strategies that strengthen customer loyalty, improve customer...