Housing Retention Coordinator
2 weeks ago
At Anthos|Home, we are dedicated to providing comprehensive support services for vulnerable individuals and families in New York City. Our mission-driven approach focuses on delivering holistic solutions to prevent homelessness and ensure stable housing for those who need it most.
The RoleWe are seeking a detail-oriented and compassionate Housing Retention Associate to join our STEHP Eviction Prevention Program. Reporting to the Housing Retention Supervisor, the Associate will play a critical role in delivering services to at-risk households, fostering positive landlord-tenant relationships, and ensuring compliance with program standards.
Key Responsibilities- Conduct intake assessments to determine participant eligibility and needs based on STEHP guidelines.
- Develop strengths-based service plans focusing on budgeting, employment, and housing stability.
- Provide monthly check-ins through in-person visits, phone calls, or virtual meetings to monitor progress.
- Facilitate tenant education sessions covering rights, responsibilities, and housing retention strategies.
- Act as a liaison between participants and landlords to mediate disputes and address housing concerns.
- Collaborate with landlords to resolve issues related to lease compliance or rental arrears.
- Maintain thorough and confidential participant files, documenting progress and case notes.
- Assist in compiling data for required reports and compliance with HMIS (Homeless Management Information System) standards.
- Coordinate with external agencies to connect participants to resources such as mental health, legal, and employment services.
- Participate in the on-call rotation to address urgent participant needs after hours as needed.
- Possess passion for the mission of Anthos|Home and the ability to work in a diverse environment.
- Hold 2+ years of experience in an administrative role, preferably in housing or human services.
- Demonstrate exceptional organizational and record-keeping abilities, coupled with strong problem-solving skills.
- Showcase strong verbal and written communication skills.
- Exhibit proficiency in MS Word, Excel, PowerPoint, and Salesforce.
- Demonstrate ability to use public transportation or meet travel requirements with reasonable accommodation.
- Demonstrate ability to ascend/descend stairs at locations without elevator access.
- Raise: $55,000-$57,000 annually.
- Hybrid work environment (3-5 days in the field/office per week).
- Comprehensive benefits package including:
- Health, dental, and vision insurance.
- 401(k) with a 4% employer match.
- Generous paid time off.
- Summer Fridays in August.
- Professional development opportunities.
- Current wellness perks: Weekly yoga classes, Peloton and meditation app subscriptions.
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