Incident Resolution Professional
3 weeks ago
Job Overview: As an Incident Resolution Professional at Platinum Home Health Care, you will be responsible for conducting thorough investigations into incidents involving home health aides and recommending and implementing appropriate corrective actions.
About the Company: Platinum Home Health Care is a leading provider of home healthcare services. We are committed to delivering high-quality care to our patients and promoting a positive work environment for our employees.
Key Responsibilities:
- Conduct detailed investigations into incidents involving home health aides.
- Gather and analyze relevant information, including statements from involved parties and any available documentation.
- Assess the validity of incidents based on collected evidence and established policies and procedures.
- Provide objective evaluations to determine the accuracy and seriousness of reported incidents.
- Recommend and implement appropriate corrective actions, which may include counseling or disciplinary measures, based on the results of investigations.
Requirements:
- High school diploma or equivalent required; Additional education or certifications in a related field preferred.
- Strong computer skills and proficiency in common office software applications.
- Effective communication and interpersonal skills.
- Detail-oriented and capable of working in a fast-paced environment.
- Commitment to maintaining confidentiality and privacy standards.
Salary Range: $65,000 - $80,000 per year.
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