Customer Service Technician
2 weeks ago
Are you a proactive individual who thrives in hands-on environments? Do you find satisfaction in delivering essential services to customers? This role offers the opportunity to build personal connections while working directly with clients, utilizing your own work vehicle, and managing your own schedule.
Company Background: Mercury Broadband is a prominent provider of high-speed Internet and digital phone services. Established in Topeka, KS, the company recognized the demand for Broadband Internet access in rural areas. By combining high-capacity fiber optic networks with reliable wireless technologies, Mercury Broadband has successfully connected numerous subscribers since its inception in 2007. The company's expanding network is now based in Kansas City, serving communities across five Midwestern states.
Position Overview: The Field Services Team represents the face of Mercury Broadband, ensuring professionalism in both demeanor and appearance while addressing customer needs. Team members are expected to be thorough and attentive, adhering to installation protocols and safety standards as directed by the Field Team Leader.
Job Location: Kansas
Employment Type: Full-Time
Salary: Competitive Pay - $20.00/hr based on experience
Employee Benefits: Health, Vision, Basic Dental & Life Insurance, Short-Term Disability, Long-Term Disability, 401k, Paid Time Off, Paid Training
Key Responsibilities:
- Install broadband equipment at customer locations
- Engage with subscribers, representing the company professionally
- Configure and connect customer equipment to the Mercury Network
- Troubleshoot issues with broadband customer equipment
- Support the sales team with localized marketing initiatives
Required Skills and Qualifications:
- Adhere to cabling procedures for residential and commercial installations
- Comfortable working in various environments, including elevated and confined spaces
- Basic mechanical aptitude
- Familiarity with hand and power tools
- Proficient in basic computer skills
- Understanding of computer networking principles
- Ability to use PC applications for programming and diagnosing communication equipment
- Valid driver's license with a clean driving record
- Self-motivated and customer service-oriented
- Effective communication skills, both verbal and written
Training Provided:
- Safety training
- OSHA Certifications
- Installation and equipment training
- Ethernet wiring
- Networking Concepts and Training
- VoIP training
Mercury Broadband is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. Individuals with disabilities who require accommodations are encouraged to contact our Human Resources Department.
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