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Customer Service Ambassador

2 months ago

Topeka, Kansas, United States YoungWilliams PC Full time
Job Overview

At YoungWilliams PC, we are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team. As a key member of our organization, you will be responsible for providing exceptional service to both internal and external customers, ensuring that their needs are met promptly and professionally.

Key Responsibilities
  • Customer Interaction: Respond to customer inquiries in a timely and courteous manner, providing accurate and helpful information to resolve their issues.
  • Problem Resolution: Analyze and resolve customer complaints in a fair and efficient manner, escalating complex issues to supervisors as needed.
  • Communication: Develop and maintain effective communication with customers, colleagues, and supervisors to ensure seamless service delivery.
  • Process Improvement: Identify opportunities for process improvement and implement changes to enhance customer satisfaction and efficiency.
  • Team Collaboration: Work collaboratively with the customer service team to achieve shared goals and objectives.
Requirements
  • Education: High school diploma or equivalent required; degree or certificate in a related field preferred.
  • Experience: Call center experience preferred; computer experience and typing proficiency required.
  • Skills: Excellent written and spoken communication skills, including voice tones and grammar; time management skills and organizational skills.