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Field Service Technician I

2 months ago

Topeka, Kansas, United States Mercury Broadband Full time
Position Overview: Field Service Technician I

Are you a practical individual driven by results? Do you find satisfaction in delivering services that enhance customer experiences? This unique role allows you to build personal connections as you engage directly with customers, utilizing your own work vehicle, personalized scheduling, and more.

About the Company: Mercury Broadband is a prominent provider of high-speed Internet and digital phone services. Established in Topeka, KS, the company recognized the necessity for Broadband Internet access in rural regions. A hybrid strategy was devised to serve these "last-mile" customers by extending high-capacity fiberoptic networks complemented by the range, reliability, and flexibility of carrier-class wireless technologies. Since connecting its first subscriber in December 2007, Mercury Broadband has rapidly expanded its network, headquartered in Kansas City, and now serves communities across five Midwestern states.

Role Summary: The Field Services Team at Mercury Broadband represents the company to its customers. This team is expected to maintain a professional demeanor and appearance while being attentive to customer needs. Field Services personnel must be diligent and meticulous in their tasks, adhering to installation and safety protocols as well as following directives from the Field Team Leader.

Position Details:
Location: Topeka, Kansas
Employment Type: Full-Time
Compensation: Competitive Pay - $20.00/hr based on experience
Benefits: Health, Vision, Basic Dental & Life Insurance, Short-Term Disability, Long-Term Disability, 401k, Paid Time Off, Paid Training

Key Responsibilities:

  • Install broadband equipment at customer locations
  • Engage with subscribers while representing the company professionally
  • Configure and connect customer equipment to the Mercury Network
  • Troubleshoot issues with broadband customer equipment
  • Support the sales team with localized marketing initiatives

Required Skills & Qualifications:

  • Adhere to cabling procedures for residential and commercial installations
  • Comfortable working in various environments, including ladders, roofs, attics, and confined spaces
  • Basic mechanical aptitude
  • Familiarity with hand and power tools
  • Proficient in basic computer skills
  • Understanding of computer networking principles
  • Ability to use PC applications for programming and diagnosing communication equipment
  • Valid driver's license with a clean driving record
  • Self-motivated and customer service-oriented
  • Effective communication skills, both verbal and written

Training Provided:

  • Safety training
  • OSHA Certifications
  • Installation and equipment training
  • Ethernet wiring
  • Networking concepts and training
  • VoIP training

Mercury Broadband is dedicated to fostering a diverse and inclusive workplace. The company is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Individuals with disabilities who require accommodations are encouraged to contact the Human Resources Department.