Front Desk Supervisor Lead

2 days ago


San Diego, California, United States Lodging Dynamics Full time
Job Description

We are seeking an experienced Front Desk Supervisor to join our team at Lodging Dynamics Hospitality Group. As a leading national hospitality management company, we offer a dynamic work environment and opportunities for growth and development.

About the Job

This role is responsible for overseeing the daily operations of the Front Desk, ensuring that all guests receive exceptional service and that our hotel standards are consistently met.

The ideal candidate will have a minimum of 1 year of experience in a similar role, with a proven track record of providing outstanding customer service and leadership skills.

In this position, you will be responsible for:

  • Managing the Front Desk staff and ensuring that all tasks are completed efficiently and effectively.
  • Providing training and coaching to front-line staff to ensure they have the necessary skills to deliver excellent customer service.
  • Monitoring and maintaining high levels of customer satisfaction through regular feedback and evaluation.
  • Collaborating with other departments to ensure seamless communication and efficient operations.
  • Maintaining accurate records and reports, including guest information and employee performance data.
Requirements

To be successful in this role, you will need:

  • A minimum of 1 year of experience as a Front Desk supervisor.
  • A minimum of 2 years of experience in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management skills.
  • Ability to work well under pressure and meet deadlines.
Benefits

We offer a competitive salary package, including a base salary of $45,000 - $60,000 per year, depending on experience. Other benefits include:

  • Paid time off for full-time associates.
  • Travel discounts at hotel partners and franchises around the world.
  • Participation in our Wellness program.
  • On-demand pay opportunities for instant pay between paychecks.

We are an equal opportunity employer and welcome applications from diverse candidates.



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