Medical Office Coordinator

6 days ago


Jacksonville, Florida, United States Southeast Orthopedic Specialists Full time
Job Summary

We are seeking a highly skilled and detail-oriented Front Office Representative to join our team at Southeast Orthopedic Specialists. As a key member of our front office staff, you will be responsible for providing exceptional customer service, maintaining accurate patient records, and ensuring the efficient operation of our medical office.

Key Responsibilities
  • Patient Registration: Greet patients, collect demographic and insurance information, and verify eligibility for services.
  • Scheduling and Coordination: Schedule appointments, manage patient flow, and coordinate with medical staff to ensure seamless patient care.
  • Financial Management: Collect co-payments, co-insurances, and past due account balances, and establish payment plans as needed.
  • Insurance Verification: Verify patient insurance coverage, notify patients of any issues, and refer complex questions to our Site Billing Specialist.
  • Record Keeping: Maintain accurate and up-to-date patient records, including medical history, insurance information, and billing details.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum one year of patient registration experience in a medical office or healthcare setting.
  • Skills: Excellent customer service skills, ability to work in a fast-paced environment, and proficiency in computer scheduling systems.
  • Knowledge: Knowledge of insurance rules and regulations, medical terminology, and HIPAA guidelines.
Working Conditions

This is a part-time position, requiring availability to work evenings and weekends. The ideal candidate will be able to maintain patient confidentiality, communicate effectively with patients and staff, and work in a normal office environment.



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