Field Claims Specialist II

2 weeks ago


Des Moines, United States Society Insurance Company Full time

Job Title

  • Field Claims Specialist II (property focused)

Department:

  • Property, Auto, & Liability Claims

Employment Status:

  • Exempt; Full-Time with flexible scheduling options

Position Location:

  • Field Employee – Illinois/Iowa Quad Cities

Overview

At Society Insurance, we are dedicated to safeguarding our policyholders' aspirations and livelihoods, which in turn positively influences the communities we serve. We strive for excellence, uphold high ethical standards, and take our responsibilities seriously while maintaining a light-hearted approach. Discover how you can contribute to our mission.

We are currently seeking a qualified Field Claims Specialist II (property focused) to enhance our Claims Team. This role is centered on first-party property loss and will cater to Society's policyholders in the Illinois/Iowa Quad Cities region. The specialist will manage moderate to severe claims across various coverage lines by conducting field investigations, assessing and documenting losses, and negotiating settlements outside of court.

Key Responsibilities

  • Resolve moderate to severe claims by assessing the insurance carrier's liability; negotiating agreements with claimants in accordance with policy terms; and managing mediations, arbitrations, and subrogation within designated authority.
  • Establish coverage by engaging with insured parties; gathering evidence; inspecting damages; investigating incidents; interpreting policy terms; clarifying coverages; and identifying subrogation and salvage opportunities.
  • Document necessary repairs by evaluating property damages; engaging relevant experts; obtaining cost estimates; and preparing comprehensive assessments.
  • Develop and maintain proficiency in specific lines of business. Mentor and guide claims representatives in areas of expertise by identifying training needs and opportunities.
  • May participate in litigation by reviewing negotiated settlement options; assessing evidence; and supervising attorneys in managing discovery and settlement processes.
  • Complete claims by gathering, providing, and exchanging information and agreements with contractors, attorneys, healthcare providers, and other relevant parties.
  • Maintain claims records by documenting transactions of assigned files in accordance with company and state regulations; prepare loss development reports.
  • Contribute to team objectives by participating in catastrophe response teams.
  • Assist home office claims representatives with claims in designated coverage areas.
  • Ensure adherence to company guidelines and procedures by overseeing independent adjusters during investigations; supervise attorneys in managing discovery and settlement processes.

Qualifications

  • Bachelor's Degree and 5+ years of claims-handling experience OR 7+ years of field claims-handling experience.
  • Technical expertise in Commercial Property and/or Casualty Claims.
  • Proficient in technology, including Microsoft Office, spreadsheets, and Internet applications.
  • Ability to obtain and maintain necessary licensing prior to handling claims in states that require it.
  • Valid driver's license with a satisfactory driving record.
  • Physical capability to climb ladders for roof access and lift up to 10 pounds.
  • Professional designations such as AIC, ARM, CIC, CPCU or equivalent coursework are highly preferred.
  • Familiarity with estimating software is highly preferred.

Benefits

  • Comprehensive Benefits Package: Competitive salary with bonus opportunities; Health, Dental, Life, and Vision Insurance.
  • Retirement: Options include Traditional or Roth 401(k); Defined Contribution Plan; PLUS Profit-Sharing Plan.
  • Work-Life Balance: Company-Paid Holidays; Flexible Scheduling; Paid Time Off; and Telecommuting Options.
  • Education: Career Coaching; Company-Paid Courses; Student Loan and Tuition Reimbursement.
  • Community Engagement: Charitable Match; Paid Volunteer Time; and Team Sponsorships.
  • Wellness Programs: Employee Assistance Program; Wellness Initiatives/rewards; Health Coaching; and more.

Society Insurance is committed to providing an inclusive workplace free from discrimination and harassment of any kind. We uphold the principles of equality and provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.

Society Insurance maintains a drug-free workplace. Candidates who receive an employment offer will be required to undergo a pre-employment drug test for controlled substances, with all offers contingent upon successful completion of this test.



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