Experienced Property Claims Agent

2 weeks ago

Des Moines, United States Society Insurance Company Full time

Job Title

  • Field Claims Representative II (property focused)

Department:

  • Property, Auto, & Liability Claims

Employment Status:

  • Exempt; Full-Time with flexible scheduling options

Position Location:

  • Field Employee – Illinois/Iowa Quad Cities

Overview

At Society Insurance, we are dedicated to safeguarding the aspirations and livelihoods of our policyholders, which in turn strengthens the communities we serve. Our commitment to excellence, integrity, and professionalism is paramount. Discover how you can contribute to our mission.

We are currently seeking a qualified Field Claims Representative II (property focused) to enhance our Claims Team. This role emphasizes first-party property loss and will cater to Society's policyholders within the Illinois/Iowa Quad Cities region. The successful candidate will manage moderate to severe claims across various coverage lines by conducting field investigations, assessing and documenting losses, and negotiating settlements amicably.

Key Responsibilities

  • Resolve moderate to severe claims by assessing the insurance carrier's liability; negotiating agreements with claimants in accordance with policy provisions; and managing mediations, arbitrations, and subrogation within designated authority.
  • Evaluate coverage by engaging with insured parties; gathering evidence; inspecting damages; investigating incidents; interpreting policy coverages; clarifying coverages; and determining subrogation and salvage.
  • Document necessary repairs by evaluating property damages; enlisting required experts; obtaining cost estimates; and preparing detailed estimates while considering business interruption risks.
  • Develop and maintain expertise in specific lines of business. Mentor and guide claims representatives in areas of expertise by identifying training needs and opportunities.
  • May participate in litigation by reviewing negotiated settlement options; assessing evidence; and supervising attorneys in managing discovery and settlement processes.
  • Complete claims by gathering, providing, and exchanging information and agreements with contractors, attorneys, healthcare providers, and other third parties.
  • Maintain claims documentation by recording transactions of assigned files in compliance with company and state regulations; prepare loss development reports.
  • Contribute to team objectives by participating in catastrophe response teams.
  • Assist home office claims representatives with claims in designated coverage areas.
  • Ensure adherence to company guidelines and procedures by overseeing independent adjusters during investigations; and supervising attorneys in managing discovery and settlement processes.

Candidate Profile

  • Strong communication skills and the ability to build relationships.
  • Composed demeanor under pressure, with negotiation skills that preserve relationships.
  • Accountable and responsible for your areas of responsibility.
  • Analytical mindset with a knack for investigation and decision-making based on facts.
  • Inquisitive nature with a desire for continuous learning.

Qualifications

  • Bachelor's Degree and 5+ years of claims-handling experience OR 7+ years of field claims-handling experience.
  • Technical proficiency in Commercial Property and/or Casualty Claims.
  • Familiarity with technology, including Microsoft Office, spreadsheets, and the Internet.
  • Ability to obtain and maintain appropriate licensing as required.
  • Valid driver's license with a satisfactory driving record.
  • Physical capability to climb ladders and lift up to 10 pounds.
  • Professional designations such as AIC, ARM, CIC, CPCU, or equivalent coursework are highly preferred.
  • Experience with estimating software is highly preferred.

Benefits

  • Comprehensive Benefits Package: Competitive salary with bonus potential; Health, Dental, Life, and Vision Insurance.
  • Retirement: Options include Traditional or Roth 401(k); Defined Contribution Plan; PLUS Profit-Sharing Plan.
  • Work-Life Balance: Company-Paid Holidays; Flexible Scheduling; Paid Time Off; and Telecommuting Options.
  • Education: Career Coaching; Company-Paid Courses; Student Loan and Tuition Reimbursement.
  • Community Engagement: Charitable Match; Paid Volunteer Time; and Team Sponsorships.
  • Wellness Programs: Employee Assistance Program; Wellness Initiatives; Health Coaching; and more.

Society Insurance is committed to fostering a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind against applicants and employees based on race, color, religion, sex, national origin, age, disability, genetics, veteran status, marital status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Society Insurance maintains a drug-free workplace. Candidates receiving an employment offer will be required to undergo a pre-employment drug test for controlled substances. All offers of employment are contingent upon successful completion of the pre-employment drug test, conducted in accordance with our substance abuse policy.

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