Field Claims Analyst II

2 weeks ago

Des Moines, United States Society Insurance Company Full time

Job Title

  • Field Claims Specialist II (property focused)

Department:

  • Property, Auto, & Liability Claims

Employment Status:

  • Exempt; Full-Time with flexible scheduling options

Position Location:

  • Field Employee – Illinois/Iowa Quad Cities

Overview

At Society Insurance, we are dedicated to safeguarding our policyholders' aspirations and livelihoods, which positively influences the communities we serve. We strive for excellence, uphold high ethical standards, and approach our work with seriousness while maintaining a sense of humor. Discover how you can contribute to our mission.

We are currently seeking a qualified Field Claims Specialist II (property focused) to join our Claims Team. This role is centered on first-party property loss and will support Society's policyholders in the Illinois/Iowa Quad Cities area. The position involves resolving moderate to severe claims across various coverage lines through field investigations, loss documentation, and negotiation of out-of-court settlements.

Key Responsibilities

  • Resolve moderate to severe claims by assessing the insurance carrier's liability; reaching agreements with claimants based on policy provisions; and managing mediations, arbitrations, and subrogation within authorized limits.
  • Assess coverage by engaging with insured parties; gathering evidence; inspecting damages; investigating incidents; interpreting policy coverages; clarifying coverages; and determining subrogation and salvage.
  • Document necessary repairs by evaluating property losses; engaging required experts; obtaining cost estimates; and preparing detailed assessments.
  • Enhance and maintain expertise in specific lines of business. Mentor and train claims representatives in areas of expertise by identifying training needs and opportunities.
  • May participate in litigation by reviewing negotiated settlement options; evaluating evidence; and supervising attorneys in the management of discovery and settlement processes.
  • Complete claims by gathering, providing, and exchanging information and agreements with contractors, attorneys, healthcare providers, and other third parties.
  • Maintain claims records by documenting transactions for assigned files in compliance with company and state regulations; and preparing loss development reports.
  • Contribute to team efforts by participating in catastrophe response teams.
  • Assist home office claims representatives with claims in designated coverage areas.
  • Ensure adherence to company guidelines and procedures by overseeing independent adjusters during investigations; and supervising attorneys in the management of discovery and settlement.

Candidate Profile

  • Strong communication skills and ability to build relationships.
  • Composed and effective under pressure, with negotiation skills that preserve relationships.
  • Accountable and responsible for your scope of work.
  • Analytical mindset with a passion for investigation and decision-making based on facts.
  • Inquisitive nature with a desire for continuous learning.

Qualifications

  • Bachelor's Degree and 5+ years of claims-handling experience OR 7+ years of field claims-handling experience.
  • Technical expertise in Commercial Property and/or Casualty Claims.
  • Proficient in technology, including Microsoft Office, spreadsheets, and Internet applications.
  • Ability to obtain and maintain necessary licensing for states requiring it.
  • Valid driver's license with a satisfactory driving record.
  • Physical capability to climb ladders and lift up to 10 pounds.
  • Professional designations such as AIC, ARM, CIC, CPCU or equivalent coursework are highly preferred.
  • Familiarity with estimating software is highly preferred.

Benefits

  • Comprehensive Benefits Package: Competitive salary with bonus opportunities; Health, Dental, Life, and Vision Insurance.
  • Retirement: Options for Traditional or Roth 401(k); Defined Contribution Plan; PLUS Profit-Sharing Plan.
  • Work-Life Balance: Company-Paid Holidays; Flexible Scheduling; Paid Time Off; and Telecommuting Options.
  • Education: Career Coaching; Company-Paid Courses; Student Loan and Tuition Reimbursement.
  • Community Engagement: Charitable Match; Paid Volunteer Time; and Team Sponsorships.
  • Wellness Programs: Employee Assistance Program; Wellness Initiatives/rewards; Health Coaching; and more.

Society Insurance is committed to fostering a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind against applicants and employees based on race, color, religion, sex, national origin, age, disability, genetics, veteran status, marital status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Society Insurance maintains a drug-free workplace. Candidates who receive an employment offer will be required to undergo a pre-employment drug test for controlled substances. All offers of employment are contingent upon successful completion of the pre-employment drug test, in line with Society's substance abuse policy.

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