Credit Operations Supervisor
1 week ago
Position Overview
The main objective of this role is to oversee the functions within the credit and collections division. This includes managing the processing of payments, collections, deductions, and the verification of credit applications. Additionally, this position is responsible for overseeing the New Account Setup Process, account closures, third-party collections, and bankruptcy proceedings.
Key Responsibilities
- Directs the operations of the credit and collections division. Manages the credit and collections team, fostering development and training for leads and specialists. Oversees collection efforts, third-party collections, and bankruptcy submissions.
- Establishes and recommends processes and policies for credit and collections at a regional level. Evaluates credit risks, reviews credit histories, and advises on credit limit adjustments. Acts as a subject matter expert on credit regulations applicable in various states.
- Performs additional tasks as assigned by the supervisor.
Required Qualifications
- High School Diploma or equivalent
- At least 5 years of experience in credit and collections
- Proficient in Microsoft Office and other relevant software, including presentation tools
- Strong results-oriented professional with excellent verbal and written communication skills, demonstrating diplomacy and discretion, along with customer service abilities
- Capable of managing multiple tasks, working independently or as part of a team, with a keen attention to detail and the ability to meet deadlines
- Strong analytical and reporting capabilities
- Demonstrates sound judgment and problem-solving skills
- Able to thrive in a fast-paced, high-volume team environment
Preferred Qualifications
- Previous experience in a supervisory capacity
- Basic knowledge of credit regulations in various states
- Advanced Excel skills
- Positive personal credit history
Physical Requirements
- While performing the duties of this position, the employee is frequently required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone.
Competencies
- Accountable for outcomes that affect the department.
- Chooses the best option from a set of established procedures and solutions, utilizing common sense and experience from similar situations.
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