Front Desk Representative

4 weeks ago


Breckenridge, Colorado, United States Hyatt Vacation Ownership Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Marriott Vacations Worldwide. As a Front Desk Agent, you will be the first point of contact for our guests and owners, providing exceptional service and ensuring a seamless experience from arrival to departure.

Key Responsibilities
  • Process guest arrivals and departures, ensuring accurate and efficient check-in and check-out procedures.
  • Provide personalized vacation experiences for each guest, offering recommendations and assistance as needed.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Work collaboratively with the front office team to ensure seamless communication and efficient operations.
  • Comply with quality assurance standards and maintain a clean and professional work environment.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous customer service experience, preferably in a hospitality or resort setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Basic math skills and accuracy with handling cash and credit transactions.
Benefits
  • Competitive hourly rate.
  • Free on-site parking.
  • Department celebrations and associate appreciation events.
  • Monthly associate recognition and reward programs.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.



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