Front Desk Agent

1 month ago

Breckenridge, United States SkyRun Vacation Rentals Full time
Job Title: Front Desk Agent

We are seeking a skilled and customer-oriented Front Desk Agent to join our team at SkyRun Vacation Rentals. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a welcoming and efficient experience throughout their stay.

Responsibilities:
  • Greet and welcome guests with a warm and friendly demeanor, maintaining a professional appearance and attitude at all times.
  • Check-in and check-out guests efficiently, accurately recording necessary information and processing payments according to established procedures.
  • Provide information to guests about properties, services, and local attractions to enhance their overall experience.
  • Handle guest/homeowner requests and concerns promptly and effectively, ensuring their needs are met and any issues are resolved to their satisfaction.
  • Maintain accurate and up-to-date knowledge of room availability, rates, and promotions to assist guests in making informed decisions.
  • Answer phone calls and respond to emails in a courteous and helpful manner, providing information and assistance as required.
  • Coordinate with housekeeping and maintenance to ensure that guest rooms and common areas are clean, well-maintained, and prepared for incoming guests.
  • Assist with the reservation process, modifying reservations as needed, and accurately inputting guest information into the property management system, as well as collecting payment.
  • Process arrival calls, messages, and email for guests to ensure a seamless check-in experience.
  • Maintain a well-organized and clean front desk area, including supplies and informational materials.
  • Collaborate with other departments to ensure a seamless guest experience.
  • Adhere to STR policies, procedures, and safety guidelines, ensuring the security of guest information and property.
  • Assist with training and mentoring new front desk staff as needed.
Qualifications:
  • High school diploma or equivalent; additional education in hospitality management is a plus.
  • Proven experience in a customer service role, preferably in a hotel or hospitality environment.
  • Excellent communication skills, both verbal and written, with the ability to interact effectively with guests and colleagues.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • Proficient computer skills, including experience with property management systems.
  • Outstanding organizational skills and attention to detail.
  • Ability to handle multiple tasks and prioritize effectively.
  • Flexibility to work varying shifts, including weekends and holidays.
  • Positive attitude and a genuine passion for delivering exceptional guest service.
  • Knowledge of local attractions, restaurants, and services to assist guests with recommendations.
Benefits:
  • Paid-time-off.
  • Full-time, year-round position.
  • Casual work environment.
  • Epic local ski pass.
  • Health, Dental, Vision.
  • $1000 signing bonus (after completing one full year).

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