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Front Desk Representative
4 weeks ago
We are seeking a skilled and customer-focused Front Desk Agent to join our team at Vail Resorts. As a key member of our front-line staff, you will be responsible for providing exceptional service to our owners and guests, ensuring a seamless and memorable experience.
Key Responsibilities:- Provide world-class service to owners and guests, addressing their needs and resolving any issues promptly.
- Build relationships with owners and guests, understanding their preferences and tailoring our services to meet their needs.
- Accurately process check-in and check-out procedures, ensuring all necessary documentation is completed and accurate.
- Solve folio and billing discrepancies, working closely with our accounting team to resolve any issues.
- Follow cash handling procedures, maintaining the highest standards of integrity and accuracy.
- Guide guests to their residences, assisting with baggage as needed and ensuring a smooth transition.
We are committed to creating a positive and inclusive work environment, where our team members feel valued and empowered to deliver exceptional service. If you are a customer-focused and detail-oriented individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.