Front Desk Associate
4 weeks ago
Key Responsibilities:
As a Front Desk Clerk at Hilton Grand Vacations, you will be responsible for ensuring every interaction with an owner or guest is a positive and memorable experience. This includes checking in and out owners and guests, responding to guest requests, assisting with reservations or changes, generating invoices and collecting payments, maintaining safety deposit boxes, and receiving housekeeping and maintenance requests or work orders.
Main Responsibilities:
- Check in and out owners and guests
- Respond to guest requests
- Assist guests with reservations or changes
- Generate invoices and collect payments
- Maintain safety deposit boxes
- Receive housekeeping and maintenance requests or work orders
- Work as a team with co-workers to complete check lists and daily duties
- Prepare and consistently restock the front desk with supplies
Requirements:
- Prior customer service and cash handling experience preferred
- High School Graduate
- A professional demeanor
- Proficient English language, both verbally and in writing
- Ability to multi-task responsibilities and prioritize
- Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands
About Us:
Hilton Grand Vacations is a company that values excellence and is recognized for its outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces list consecutively in 2021 and 2022, awarded two sought-after Stevie Awards in The 20th Annual American Business Awards, and being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list.
Equal Opportunity Employer:
Hilton Grand Vacations is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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