Front Desk Operations Manager

4 weeks ago


Breckenridge CO, United States Marriott International Full time
Job Summary

We are seeking a highly skilled Front Desk Operations Manager to join our team at Marriott International. As a key member of our front office team, you will be responsible for ensuring exceptional customer service and maximizing financial performance.

Key Responsibilities
  • Supervise and manage front desk staff to ensure seamless guest service and operational efficiency.
  • Implement and maintain high standards of customer service, ensuring guest satisfaction and loyalty.
  • Manage day-to-day operations, including staffing, scheduling, and inventory control.
  • Develop and implement strategies to improve front desk performance and increase revenue.
  • Collaborate with other departments to ensure seamless communication and service delivery.
Requirements
  • 2 years of experience in guest services, front desk, or related professional area.
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
What We Offer

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.


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