Application Support Manager
4 days ago
About the Role
We are seeking a highly skilled Application Support Manager to join our team at SRS Distribution Inc. As a key member of our IT department, you will be responsible for leading and delivering high-quality application support in a fast-paced environment.
Key Responsibilities
- Lead and deliver high-quality on-time applications support following best practices with determined SLAs
- Monitor compliance with Application Support processes and procedures and ensure adherence to SLA, MIM, and Change Management policies
- Provide technical direction to Partners and the Team to solve problems requiring increased application knowledge, troubleshooting discipline, technology acumen, and creativity
- Assist with Support Requests submitted through established support channels
- Develop comprehensive support and disaster recovery plans for critical applications and data
- Ensure that monitoring and observability are in place for all applications and data
- Recommend improvements to the overall application support process, tools, security, scalability, reliability, and performance
- Coach/mentor support engineering on techniques, processes, and new technologies
- Manage Partners providing L1-L2 Application support
- Understand our company's technical and business sides to achieve strategic business goals with high-quality solutions
Qualifications
- Experience as a Hands-on Leader in an Application Support and Software Engineering setting
- 5+ years of experience managing application support teams that support many diverse applications
- Deep understanding of monitoring and observabilities using various APM tools
- Demonstrated a history of success in delivering high-quality application support in dynamic and agile environments
- Experience and proficiency in various ticketing systems
- Expertise in system architecture and design patterns
- Experience with logging frameworks
- Knowledge of SQL, PowerBI, or other visualization and reporting tools
- Working knowledge of Azure (cloud), specifically Azure functions and Azure API manager, is a plus
- Capable of learning new technologies, processes, or business quickly and effectively
- Bachelor's degree in Computer Science or a related field, or an equivalent combination of education and related experience
What We Offer
We offer a competitive benefits plan with 401K matching, as well as a broad equity-based wealth generation opportunity by participating in quarterly stock purchase at Fair Market Value and options based on the role.
Location
The position will be located at our beautiful, new, state-of-the-art Corporate office.
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