Application Support Manager

6 days ago


McKinney, Texas, United States Globe Life Inc. Full time
Job Title: Application Support Manager

Globe Life Inc. is seeking an experienced Application Support Manager to join our team. As a key member of our IT organization, you will be responsible for leading a team of application support professionals to ensure the stability and availability of our business applications.

Key Responsibilities:

  • Lead a team of application support professionals to manage bugs and issues
  • Manage workload and provide guidance for issue prioritization
  • Ensure the team has proper resources to handle workload and coordinate cross-training, knowledge transfer, and time off
  • Identify trending issues and communicate them to the business and technology teams
  • Collaborate on deployments and schedule resources for extended hours availability and on-call rotations
  • Help facilitate knowledge transfer and mentorship within the support organization

Requirements:

  • Bachelor's Degree in Computer Science, Information Systems, or related field
  • 3-5 years of professional experience in Information Systems or related field
  • 1-3 years of leading an application support organization
  • ITIL V4 certification a plus

What We Offer:

  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

Globe Life Inc. is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced professional looking to join a dynamic team, please submit your application.



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