OnBase Application Administrator II

1 week ago

McKinney, Texas, United States Globe Life Inc. Full time


Position: Back Office Application Administrator II - OnBase (Hybrid)

Key Responsibilities:

At Globe Life, we prioritize empowering our workforce with the necessary resources and opportunities for success throughout their career journey. Our vibrant and evolving community provides substantial avenues for professional growth, enhanced earning potential, and a stable work environment.

We take pride in nurturing a supportive and innovative culture that allows us to collectively advance and tackle challenges in a connected, collaborative, and respectful atmosphere that encourages us to help Make Tomorrow Better.

Role Summary:

We are seeking a qualified Back Office Application Administrator II - OnBase to contribute to our team.

This position entails overseeing system upgrades, monitoring, and resolving issues within third-party applications supported by our team. The Administrator will also assist in maintaining existing workflows for various business units based on their specific requirements. Access to sensitive data is a critical aspect of this role, necessitating strict confidentiality regarding classified customer and employee information.

Key Duties Include:

  • Proven experience in administering OnBase is mandatory.
  • Address and resolve issues related to Document Management solutions.
  • Proficiency in SQL query development and optimization within SQL Server.
  • Some familiarity with VB.Net or C# is essential, with the ability to comprehend and refactor code.
  • Troubleshoot and rectify system/database performance challenges.
  • Execute application upgrades and implement necessary software updates/patches.
  • Occasionally create PowerShell scripts to automate various tasks.
  • Integrate with relevant external tools as required.
  • Conduct daily administration of systems/applications (including new implementations, system configuration/security, etc.).
  • Serve as a technical subject matter expert (SME) for the administration and support of applications in a production setting.
  • Provide front-line administration, support, and guidance for applications, which may involve service packs, upgrades, and infrastructure modifications.
  • Test applications, upgrades, and patches prior to their deployment in the production environment.
  • Collaborate with project teams to troubleshoot complex issues, identify, and implement solutions for recurring problems.
  • Develop reports and dashboards as needed.
  • Resolve user issues by addressing Helpdesk tickets.
  • Share on-call responsibilities for supported applications.
  • Effectively communicate technical and business challenges to diverse audiences in a clear and concise manner.
  • Administer and support additional third-party applications as necessary.

Qualifications:

  • 3-5 years of experience as a system administrator for enterprise applications, with a preference for OnBase administration, OnBase API, and/or OnBase Workflow Administration.
  • 2-5 years of experience with SQL Server, focusing on system and query optimization.
  • Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent professional experience.
  • Experience in the insurance sector is advantageous.
  • Comprehensive knowledge of OnBase is essential.
  • Familiarity with Internet Information Services (IIS) is essential.
  • Certification in OnBase API, Workflow, and System Administration is preferred, including:
    • OnBase Certified System Administrator (OCSA).
    • OnBase Certified Workflow Administrator (OCWA).
    • OnBase Certified Application Programming Interface (OCAPI).
  • Ability to write and analyze SQL queries effectively.
  • Capability to document user requirements and develop process workflows.
  • Ability to work collaboratively as part of a team as well as independently.
  • Capacity to perform under pressure.
  • Excellent communication skills with both internal and external stakeholders.
  • Basic understanding of IT systems capabilities and limitations, with the ability to assess requirements for feasibility in terms of effort, time, and costs.
  • Demonstrated ability and willingness to proactively address business challenges.
  • Ability to accurately estimate the level of effort required for development tasks.
  • Technically adept with proven troubleshooting and analytical abilities.
  • Ability to articulate both technical and business concepts clearly and concisely.
  • Strong time management, multitasking, task planning, and prioritization skills.
  • Proficient in gathering requirements from a wide range of project stakeholders.
  • Knowledge and experience in IT solution architecture.
  • Experience with PowerShell scripting is a plus.
  • Familiarity with Software Development Life Cycle (SDLC) processes is desirable.

General Expectations for All Globe Life Employees:

  • Consistent and reliable attendance during assigned shifts.
  • Ability to work full-time and/or part-time as per position requirements.

Support from Globe Life:

Looking to advance your career in an environment that values your contributions and invests in your development? We offer a comprehensive benefits package designed to ensure that you not only work but thrive at Globe Life:

  • Competitive compensation reflecting your expertise and contributions.
  • Comprehensive health, dental, and vision insurance plans, as we believe that your well-being is fundamental to your performance.
  • Robust life insurance benefits and retirement plans, including company-matched 401k and pension plans.
  • Wellness club reimbursements and gym discounts to support your health.
  • Paid holidays and time off to promote a healthy work-life balance.
  • Parental leave to assist employees in welcoming new family members.
  • Development training programs to enhance your skills and career advancement opportunities.

Opportunity awaits. Invest in your professional legacy, realize your path, and witness the direct impact you can make in a workplace that celebrates and maximizes your unique talents and perspectives. At Globe Life, your voice is valued.

INDGLA1001

#DICE #OnBase #OnBaseAPI #IIS #InternetInformationServices

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