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Application Specialist

2 months ago

McKinney, Texas, United States Segway Full time
Job Summary

We are seeking a highly skilled Application Analyst to join our team at Segway. As an Application Analyst, you will play a critical role in ensuring the smooth operation of our business applications and providing exceptional support to our users.

Key Responsibilities
  • Error Resolution: Identify and communicate errors made by system users, and work with the team to correct them.
  • Access Management: Verify that all accesses are up-to-date and in real-time, and maintain control of access rights, security settings, and user privileges.
  • Change Management: Serve as a central point of contact for all change requests and system alterations to business applications.
  • Training and Documentation: Create and update training manuals, policies, and procedures to ensure that users have the necessary knowledge to effectively use our systems.
  • User Support: Provide support for all system users, escalating issues to senior IT staff as needed.
  • Reporting and Analytics: Build custom reports and dashboards specific to job functions, and generate detailed process maps for sales, marketing, and business workflows.
  • Project Implementation: Work with senior IT staff to manage project implementation and back-end integrations.
  • Communication: Serve as a liaison within IT and between IT and the business for releases, outages, and critical business-impacting situations.
Requirements
  • Education: University degree or college diploma in information technology.
  • Experience: 3–8 years' experience in the automotive, power sports, or consumer electronics industry as an application analyst.
  • Skills: Strong understanding of one of sales, logistics, accounting, service, or ecommerce business knowledge and solution design experience.
  • Personal Qualities: Solutions-oriented, exceptional written, verbal, and interpersonal communication skills, and ability to learn and utilize new applications and software systems effectively and efficiently.