SIR Help Desk Specialist
3 weeks ago
About the Role
The SIR Help Desk Specialist will be responsible for reporting incidents in accordance with ORR policy and procedures. This includes categorizing incidents into emergency, significant, or program-level events and ensuring that significant incidents involving unaccompanied children are documented and responded to in a way that protects their best interests.
Key Responsibilities
- Assist in the development and implementation of processes for Significant Incident Reporting (SIR)
- Ensure official reporting requirements are met within the required timeframes
- Assist with audits, coaching, and training SIR Administrator team on the processes to ensure data accuracy
- Responsible for receiving Incident Reports, staffing for an appropriate level of reporting, and distributing to assigned SIR Administrator for Reporting
- Assist with auditing SIR generated prior to submission
- Ensure that follow-up actions and addendums are completed as necessary for SIRs
- Responsible for tracking SIRs by category, frequency, and other reporting requirements
- Maintains continuous communication with the Incident Team Manager concerning the high-priority SIR follow-up status to ensure swift investigation and closure of these incidents
- Ensures compliance with ORR guidance for investigating and reporting incidents at the assigned site
- Conducts investigations of complaints and provides a detailed, unbiased report regarding the findings of the investigation
- Collaborates with relevant stakeholders to create training materials and resources in response to identified trends and issues
Requirements
- Bachelor's degree in behavioral sciences, human services, or social service fields
- At least one year of experience working with child welfare standards, best practices, or quality assurance or compliance
- Proficient in investigations and incident reporting processes
- Demonstrates exceptional judgment in handling highly sensitive and confidential information
- Strong problem-solving and analytical skills
- Excellent written and verbal communication skills
- Ability to multi-task in a fast-paced environment
- Proficiency in using software programs, including the Microsoft Office Suite
- Ability to prioritize, lead, and manage multiple projects and tasks to successful completion
About Cherokee Federal
Cherokee Federal is a trusted partner for more than 60 federal clients, focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart.
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