Help Desk Analyst
1 month ago
Vaco is seeking a skilled Tier II Help Desk Analyst to join our team in Greensboro, NC. As a key member of our IT Department, you will provide technical support to our staff of over 200 employees, ensuring seamless operations and exceptional customer service.
Key Responsibilities:- Provide Tier 1-2 technical support for a wide range of issues, from basic to complex, related to manufacturing software, hardware, network connectivity, and specialized equipment.
- Evaluate and escalate tickets in a timely manner, providing detailed documentation and ensuring seamless issue resolution.
- Offer onsite and remote technical support to our staff, fostering a culture of excellent customer service and technical expertise.
- Monitor and maintain our manufacturing systems and network, ensuring optimal performance and uptime.
- Deliver end-user support training, empowering our staff to effectively utilize our systems and tools.
- Perform other duties as assigned by management, contributing to the growth and success of our IT Department.
Vaco is a leading provider of innovative solutions for industrial and commercial systems. We value diversity, equality, and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees. If you are a motivated and skilled professional looking for a challenging and rewarding opportunity, we encourage you to apply.
Requirements:- Hands-on experience on a Help Desk team, supporting Tier 1-2 technical issues.
- Strong technical skills, with a focus on manufacturing software, hardware, network connectivity, and specialized equipment.
- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Ability to work independently and as part of a team, with a strong commitment to customer service and technical excellence.
- A competitive salary range of $60,000 - $67,500, plus full benefits.
- A dynamic and supportive work environment, with opportunities for growth and professional development.
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off.
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