Service Desk Analyst
2 months ago
Description
The Service Desk is the central point of contact for employees and customers. While providing the highest level of customer service, the Service Desk Analyst I answers incoming calls, tracks all information in a call tracking system, uses a knowledge management tool along with their expertise to resolve level 1 incidents in a timely fashion. The Service Desk Analyst I escalates unresolved incidents and service requests to the proper level 2 and 3 support teams. Troubleshoots basic end-user issues on various platforms, to include software, hardware, network and telecommunications systems, as well as, provides basic desktop support.
Essential Duties and Responsibilities:
• Troubleshoot and resolve tickets within SLAs related to operations and end-user requests
• Comply with standard processes and procedures documentation
• Strong customer service focus to successfully interact with end-users and peer teams
• Interact closely with customers to understand their needs and / or requirements
• Ability to coordinate with geographically dispersed teams to achieve results
• Consistently seeks to develop self and skills needed to be prepared for future opportunities
• Contact support teams as necessary to assist with incident resolution regarding system outages
• Follow up on unresolved ticket status on behalf of the customer
• Resolve password / account access related calls
• Receive, log and manage several calls each day from internal and external customers via telephone and or web based ticketing system
• Troubleshoot IT related incidents, related but not limited to, software, network, laptops/desktops and printers
• Escalate unresolved calls to various support teams
• Ability to support 24x7x365 on-call rotation as needed
Minimum Skills and Competencies:
• High degree of initiative, mature judgment, and discretion
• Must perform well in high-energy, dynamic and team-oriented environments
• Ability to work in a team environment
• Solid written and verbal communication skills
• Experience working with an enterprise ticketing system
• Self-motivated achiever who gains satisfaction from providing excellent customer service
• Strong knowledge of Microsoft based operating systems
Desired Skills:
• Bachelor’s Degree in an IT related discipline, or the equivalent combination of education, professional training, and / or work experience
• 1+ years of experience in an IT support environment
• ITIL Service Management experience preferable but not essential
• Active Directory knowledge a plus
• CompTIA IT Certifications a plus
Enterprise Req Skills
Helpdesk,Heat,Windows,VPN,Help desk support,Password Resets
Job Title
Service Desk Analyst Level 1
Top Skills Details
1) 1-2+ years of helpdesk experience in an enterprise environment doing password resets
2) Experience working within a formal ticketing system. They use Heat, but other formal ticketing system experience is acceptable.
3) Proven experience with over the top customer service
Additional Information
100 % Remote
Drug Test Required
true
EVP
-Great opportunity to be a part of a growing company and team.
-Career growth starts internally
-Growing through acquisitions
-$2.5 Billion company
Work Environment
Corporate environment. They are growing, so there are definite adjustments being made. There are certain employees who sit at tables while their desk areas are getting set up. This is not a micro-managing environment. They look for people who want to learn and grow.
Additional Skills Tags
Additional Skills & Qualifications
Strong documentation skills. Ability to work with a team in multiple different locations. Strong communication skills.
Business Qualification
Impact to the Internal/External Customer
The IT support helps to keep the business up and running. It keeps down times low and sales/productivity up. Also, the first line of support helps to free up higher level IT to work on higher level issues.
.
-
Help Desk Analyst
1 month ago
Greensboro, North Carolina, United States Vaco Full timeTier II Help Desk Analyst Job DescriptionVaco is seeking a skilled Tier II Help Desk Analyst to join our innovative service provider in Greensboro, NC. As a key member of our IT Department, you will provide technical support to our staff of over 200 employees, ensuring seamless operations and exceptional customer service.Key Responsibilities:Provide Tier 1-2...
-
Help Desk Analyst
1 month ago
Greensboro, North Carolina, United States Vaco Full timeTier II Help Desk AnalystVaco is seeking a skilled Tier II Help Desk Analyst to join our team in Greensboro, NC. As a key member of our IT Department, you will provide technical support to our staff of over 200 employees, ensuring seamless operations and exceptional customer service.Key Responsibilities:Provide Tier 1-2 technical support for a wide range of...
-
Service Desk Analyst
3 weeks ago
Greensboro, North Carolina, United States TEKsystems Full timeJob DescriptionAs a Service Desk Analyst at TEKsystems, you will be the first point of contact for employees and customers, providing exceptional customer service and technical support. Your primary responsibility will be to answer incoming calls, track information in a call tracking system, and use a knowledge management tool to resolve level 1 incidents in...
-
Help Desk Support Specialist
1 month ago
Greensboro, United States Vaco Full timeTier II Help Desk AnalystVaco is seeking a skilled Tier II Help Desk Analyst to join our innovative service provider in Greensboro, NC. As a key member of our IT Department, you will provide technical support for our staff of 200 employees, ensuring seamless operations and exceptional customer service.Key Responsibilities:Provide Tier 1-2 technical support...
-
Tier II Help Desk Analyst
3 weeks ago
Greensboro, United States Vaco Full timeVaco is seeking a skilled Tier II Help Desk Analyst to join their IT Department. As a key member of the team, you will provide technical support to staff members, resolving issues related to manufacturing software, hardware, network connectivity, and specialized equipment. With a focus on customer service, you will work in a relaxed environment with a great...
-
Help Desk Specialist
3 weeks ago
Greensboro, North Carolina, United States TEKsystems Full timeJob DescriptionJob Summary:We are seeking a highly skilled and motivated Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for employees and customers, providing exceptional customer service and technical support.Key Responsibilities:Troubleshoot and resolve technical issues in a timely and efficient...
-
Help Desk Support Specialist
1 month ago
Greensboro, North Carolina, United States Vaco Full timeTier II Help Desk Analyst Job DescriptionVaco is seeking a skilled Tier II Help Desk Analyst to join our innovative service provider client in Greensboro, NC. As a key member of the IT Department, you will provide technical support for a staff of 200+ employees, ensuring seamless operations and exceptional customer service.Key Responsibilities:Provide Tier...
-
Help Desk Specialist
2 months ago
Greensboro, United States TEKsystems Full timeJob DescriptionJob DescriptionDuration3 Duration UnitMonth(s)Fully REMOTE!!External Communities Job DescriptionOne of Winston Salem\'s top companies is looking to onboard a Service Desk analyst to assist with the recent surge of password reset requests they have experienced.Req Description DescriptionThe Service Desk is the central point of contact for...
-
Help Desk Administrator
1 month ago
Greensboro, United States Cherokee Federal Full timeHelp Desk Administrator The contractor Help Desk Administrator will support the Federal Emergency Management Agency (FEMA) to support disaster response operations and manage temporary facility support services. A Help Desk Administrator is responsible for providing technical support and assistance to end-users within an organization. They play a crucial role...
-
SIR Help Desk Specialist
1 month ago
Greensboro, United States Cherokee Federal Full timePlease Note: We are in the initial stages of sourcing candidates for this potential opportunity. We do not have an existing contract for this work. In the event we are selected through the competitive process, we would like to quickly draw upon a pool of talented professionals and are accepting prospective applications now. SIR Help Desk Specialist This role...
-
Tier II Help Desk Support Specialist
3 weeks ago
Greensboro, North Carolina, United States Vaco Full timeAbout the RoleVaco is seeking a skilled Tier II Help Desk Analyst to join our innovative service provider client in Greensboro, NC. As a key member of our IT Department, you will provide technical support to a staff of 200+ employees, ensuring seamless operations and exceptional customer service.Key ResponsibilitiesProvide Tier 1-2 technical support for...
-
Front Desk Supervisor
3 weeks ago
Greensboro, United States Greensboro Embassy Suites Full timeFront Desk Supervisor Opportunity at Greensboro Embassy SuitesWe are seeking a highly motivated and experienced Front Desk Supervisor to join our team at Greensboro Embassy Suites. As a key member of our front desk team, you will be responsible for providing exceptional customer service, leading the front desk team, and ensuring a smooth and efficient...
-
Tier II Help Desk Support Specialist
3 weeks ago
Greensboro, United States Vaco Full timeAbout the RoleVaco is seeking a skilled Tier II Help Desk Analyst to join our innovative service provider's IT Department in Greensboro, NC. This is a full-time, permanent position with a salary range of $60,000 - $67,500, including full benefits.Key ResponsibilitiesProvide technical support for Tier 1-2 issues related to manufacturing software, hardware,...
-
Front Desk Associate
1 month ago
Greensboro, United States Atrium Hospitality Full timeHotel: Greensboro Homewood Suites. Front Desk Associate. Part time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Salary Range: $14.00 - $16.52 per hour. At Atrium Hospitality, we are committed to creating an incl Front Desk, Associate, Front Desk Associate, Customer Service, Hospitality, Hotel
-
Front Desk Associate
4 months ago
Greensboro, United States Atrium Hospitality Full timeHotel: Greensboro Embassy Suites. Front Desk Associate. Part time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Salary Range: $14.00 - $16.52 per hour. At Atrium Hospitality, we are committed to creating an inclu Front Desk, Associate, Front Desk Associate, Customer Service, Hospitality, Hotel
-
Front Desk Representative
3 weeks ago
Greensboro, United States Crestview Management, LLC Full timeCrestview Management, LLC is seeking a skilled Front Desk Agent to provide exceptional customer service to guests. The ideal candidate will have previous hotel experience, be outgoing and personable, and possess great communication skills. The Front Desk Agent will be responsible for checking guests in and out, answering phone calls and emails, and handling...
-
Front Desk Supervisor
3 weeks ago
Greensboro, United States Atrium Hospitality Full timeHotel Front Desk SupervisorAt Atrium Hospitality, we're looking for a highly motivated individual to join our Front Desk team as the Front Desk Supervisor. This role plays a crucial part in our culture, focusing on Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork.Responsibilities:Provide exceptional customer service by being engaging and...
-
Front Desk Supervisor
4 weeks ago
Greensboro, United States Atrium Hospitality Full timeHotel: Greensboro Embassy Suites. Front Desk Supervisor. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Pay Rate: $16.50 - 19.47 At Atrium Hospitality, we want our associates to have positive experiences Front Desk, Supervisor, Customer Service, Hotel, Associate
-
Front Desk Team Lead
3 weeks ago
Greensboro, United States Atrium Hospitality Full timeHotel Front Desk Supervisor OpportunityAtrium Hospitality is seeking a skilled Front Desk Supervisor to join our team at the Greensboro Embassy Suites. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key...
-
Front Desk Agent
5 days ago
Greensboro, United States Courtyard by Marriott Full timeCourtyard by Marriott - JobID: 6CDE248F3A58A8EB6FEAC9FECE827A0D [Guest Service / Concierge] As a Front Desk Agent at Courtyard by Marriott, you'll: Greet guests warmly and provide exceptional customer service; Check guests in and out efficiently, ensuring accuracy of information; Handle guest inquiries and resolve complaints promptly and professionally;...