Help Desk Specialist

7 days ago

Greensboro, North Carolina, United States Cherokee Federal Full time
SIR Help Desk Specialist Job Description

Cherokee Federal is seeking a highly skilled SIR Help Desk Specialist to join our team. As a SIR Help Desk Specialist, you will play a critical role in ensuring the timely and accurate reporting of incidents in accordance with ORR policy and procedures.

Key Responsibilities:
  • Assist in the development, implementation, and oversight of processes for Significant Incident Reporting (SIR)
  • Ensure official reporting requirements are met within the required timeframes
  • Assist with audits, coaching, and training SIR Administrator team on the processes to ensure data accuracy
  • Responsible for receiving Incident Reports, staffing for an appropriate level of reporting, and distributing to assigned SIR Administrator for Reporting
  • Assist with auditing SIR generated prior to submission
  • Ensure that follow-up actions and addendums are completed as necessary for SIRs
  • Responsible for tracking SIRs by category, frequency, and other reporting requirements
  • Maintains continuous communication with the Incident Team Manager concerning the high-priority SIR follow-up status to ensure swift investigation and closure of these incidents
  • Ensures compliance with ORR guidance for investigating and reporting incidents at the assigned site
  • Conducts investigations of complaints and provides a detailed, unbiased report regarding the findings of the investigation
  • Collaborates with relevant stakeholders to create training materials and resources in response to identified trends and issues
Requirements:
  • Bachelor's degree in behavioral sciences, human services, or social service fields
  • At least one year of experience working with child welfare standards, best practices, or quality assurance or compliance
  • Proficient in investigations and incident reporting processes
  • Demonstrates exceptional judgment in handling highly sensitive and confidential information
  • Strong problem-solving and analytical skills
  • Excellent written and verbal communication skills
  • Ability to multi-task in a fast-paced environment
  • Proficiency in using software programs, including the Microsoft Office Suite
  • Ability to prioritize, lead, and manage multiple projects and tasks to successful completion
About Cherokee Federal:

Cherokee Federal is a trusted partner for more than 60 federal clients, focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart.

We are an equal-opportunity employer and welcome applications from diverse candidates. Please visit our website for more information on our affirmative action and equal opportunity employer statement and accommodation request information.

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