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Help Desk Support Specialist
1 month ago
Vaco is seeking a skilled Help Desk Support Specialist to join our IT Department. As a key member of our team, you will provide technical support to our staff, ensuring they have the tools and resources they need to succeed.
Key Responsibilities:- Provide Tier 1-2 technical support for a variety of technical issues, including hardware, software, and network connectivity.
- Escalate tickets as necessary, providing detailed documentation and ensuring timely resolution.
- Provide onsite and remote technical support to our staff of 200 employees.
- Monitor and maintain our manufacturing systems and network.
- Provide end-user support with a high level of customer service.
- Provide end-user support training.
- Other duties as assigned by management.
Vaco values a diverse workplace and encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Pay Transparency Notice
Determining compensation for this role depends upon a wide array of factors, including the individual's skill sets, experience and training, licensure and certification requirements, office location and other geographic considerations, and other business and organizational needs.
