Technical Support Associate
2 weeks ago
Full-time
Overview
Vault Pressure Control, LLC, with a century-long legacy in the industry, stands as a trusted provider of premium pressure control solutions and equipment tailored for the oil and gas sector.
Position Summary
The Customer Support Specialist plays a pivotal role in managing the procurement, assembly, upkeep, distribution, and documentation concerning customer assets and new sales inventory.
Key Responsibilities
- Address customer inquiries and resolve complaints effectively
- Offer detailed information regarding products and services
- Diagnose and rectify product-related issues and concerns
- Maintain and update customer records based on interactions
- Cultivate and sustain a comprehensive knowledge base of evolving products and services
- Generate work and sales orders for new equipment, ensuring compliance with customer specifications and delivery timelines
- Coordinate the delivery of field services with the appropriate service personnel
- Assess quotes to identify equipment requirements and prepare Engineer Work Requests (EWR) for necessary part numbers
- Complete Purchase Requisitions to guarantee timely equipment receipt
- Prepare documentation for Customer Property, including receiving documents, work orders, reports, and maintenance logs
- Communicate with customers as necessary
- Follow established systems, processes, and procedures for New Equipment sales and Customer Property operations at the designated branch
- Perform additional duties as assigned by management
Healthcare benefits commence on day one.
Qualifications
- High School Diploma or GED
- Minimum of 2 years of prior customer service or sales experience within the oil and gas sector
- Proficient understanding of oil/gas valves and related equipment
- Competent in MS Office applications and SAP
- Previous experience with Netsuite and Sideline is preferred
- Strong oral and written communication skills
- Excellent organizational abilities
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