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Technical Field Specialist

2 months ago

Midland, Texas, United States Streamline Innovations Full time
Job Overview

Streamline Innovations, Inc. is in search of a Technical Field Specialist to join our dynamic team. This role will act as a crucial technical liaison for our clientele, ensuring operational excellence, addressing technical issues, and enhancing customer satisfaction. The ideal candidate will take a proactive approach to solving technical problems and will oversee project management to guarantee timely execution.

Key Responsibilities
  • Collaborate daily with the operations team to prioritize tasks that sustain and improve customer relationships.
  • Identify and resolve operational challenges through teamwork with the operations team.
  • Serve as a primary contact for key clients, cultivating and maintaining robust customer relationships.
  • Track and manage action items while coordinating with clients to provide updates on project status and completion.
  • Deliver exceptional customer support by addressing inquiries and resolving issues promptly and professionally.
  • Work closely with field operations and logistics teams to ensure timely delivery of parts and equipment for on-site repairs, minimizing downtime.
  • Monitor system performance and suggest enhancements to improve operational efficiency and reliability.
  • Proactively identify issues and implement improvements as necessary.
  • Ensure high-quality service delivery to clients by conducting regular quality assessments and addressing any concerns swiftly.
  • Lead regular operational meetings with clients, providing detailed presentations on project progress, performance metrics, and updates.
  • Manage billable services communication in accordance with client contracts.
  • Assist in the seamless transition to operations staff upon the deployment of new units.
  • Perform additional field-related duties as assigned.
Qualifications

Required:

  • Bachelor's degree in Engineering, Technology, or a related discipline.
  • Solid understanding of electrical, mechanical, or software systems.
  • Proficiency in basic business software applications (Microsoft Suite including Outlook, Dynamics Business Central, and Teams).
  • Excellent organizational and communication abilities.
  • Positive demeanor and strong work ethic.
  • Professionalism in client interactions and with colleagues.
  • Flexibility and adaptability as a vital member of a growing organization.
  • Self-motivated with the ability to work independently.
  • Commitment to safety and environmental standards.
  • Punctuality and willingness to work extended hours when necessary.
  • Willingness to travel for fieldwork, including occasional overnight trips.

Preferred:

  • Over 2 years of experience in gas production and/or gas processing/treatment.
  • Ability to read and interpret technical diagrams and manuals.
  • Expertise in troubleshooting and maintaining complex systems and equipment.
  • Familiarity with project management tools and software.
Work Environment

Conditions may vary and include:

  • 50% in a controlled office environment.
  • 50% on-site with temperatures ranging from 15-115°F.
  • Fieldwork across various locations.
  • Driving to and from job sites is required.
  • Compliance with industry and site-specific safety regulations is mandatory.
Physical Requirements
  • Extended periods of sitting at a desk and working on a computer.
  • Must maintain forklift and manlift operator certification.
  • Ability to lift up to 50 pounds occasionally.
  • Willingness to travel as required.
Benefits
  • Salary exempt position.
  • Unlimited paid time off.
  • Paid holidays.
  • Health insurance coverage.
  • 401(k) retirement plan with employer matching.
  • $100 monthly cellphone allowance.
  • Stock options available.
  • Transportation benefits (varies).
EEO Statement:

Streamline Innovations, Inc. is an Equal Opportunity Employer (EEO) and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Streamline Innovations, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates.