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IT Support Specialist

2 months ago

Midland, Texas, United States Energera Inc. Full time
About Energera Inc.

Energera Inc. is a leading innovator in the energy industry, dedicated to developing cutting-edge solutions to address the sector's most pressing challenges. Our team is passionate about collaboration and forging new relationships to drive positive change and protect the planet.

Job Summary

We are seeking a highly motivated and versatile IT Support Specialist to join our dynamic team. As a key member of our IT department, you will play a critical role in providing first-line technical support to our users, ensuring seamless operation of our systems and infrastructure.

Key Responsibilities
  • Provide frontline technical support via in-person, phone, email, or ticket system
  • Assist internal customers with hardware and software issues related to desktops, laptops, and mobile devices
  • Monitor and troubleshoot systems remotely using Labtech ConnectWise Automate
  • Install, troubleshoot, and update software applications
  • Provision new desktop and laptop systems according to established processes
  • Reclaim and re-provision desktop and laptop hardware
  • Diagnose and resolve PC desktop problems and provide hardware and software technical support
  • New user onboarding setup and management, email distribution list management
  • Set up and/or relocate equipment in offices, cubicles, and other workspaces
  • Participate and collaborate in various IT projects and provide new perspectives and ideas
Requirements
  • Experience with Windows 7, 8, 10, Server 2008, 2012, Microsoft Office, Office 365, and SharePoint
  • Experience with PC and Server hardware components
  • Good working knowledge of network connectivity for end-users (Internet, LAN, VPN, DNS, DHCP)
  • Excellent ability to interface with IT personnel to discuss technical matters
  • Ability to learn and assimilate new technologies and processes quickly
  • CompTIA A+ certification
  • Experience with CompTIA Network+ preferred
What We Offer
  • Competitive salary
  • Profit sharing eligibility
  • Health, dental, and vision benefits
  • HSA/FSA
  • Critical care insurance
  • Voluntary life insurance
  • Company-paid STD and LTD
  • Three weeks' vacation
  • Seven sick days
  • Up to $2500 per year in tuition reimbursement
  • Eight paid holidays