Sales Operations Coordinator

2 weeks ago

Warwick, Rhode Island, United States Aptiv PLC Full time

POSITION SUMMARY
Under the supervision of the Sales Operations Manager, this role encompasses a variety of administrative and customer service responsibilities that necessitate a comprehensive understanding of clerical practices, as well as the principles and processes essential for delivering exceptional customer service.

ESSENTIAL FUNCTIONS
In SAP, facilitate the daily conversion of shipped packing slips into invoices, ensuring accuracy and incorporating any incurred Premium Freight costs for shipments. Adhere to customer-specific requirements by sending or uploading ASN information on a daily basis.
Provide shipment details to customers as needed and establish, maintain, and oversee precise and efficient electronic filing systems. Scan invoices and shipping documents into electronic formats.
Email international shipping documents to clients and archive them in electronic folders.

Respond to customer requests for shipping documents (e.g., bills of lading, packing lists, invoices) and perform daily updates to the Premium Freight Report. Update the Antaya Premium Freight Report located in TEAMS on a daily basis and submit all premium freight data to the Aptiv PTA system.

Convert EDI delivery schedule receipts into Excel format as required. Regularly conduct inventory checks and order office supplies, materials, and services for internal personnel as necessary. Handle confidential information with utmost security and adhere to EMS and IATF 16949 Policies and Procedures. Perform any other related duties as assigned by the manager.

KNOWLEDGE, SKILLS AND ABILITIES
Proficient knowledge of administrative and clerical practices and procedures. Ability to manage confidential and sensitive information with discretion.
Skilled in operating office technology and equipment (e.g., computer systems, calculators, telephone systems, scanners, postage meters, fax machines, copiers, etc.). Proficient in utilizing various company-related systems and databases.

Competent in using computer programs such as Microsoft Office applications. Capable of working effectively with internal and external personnel, customers, vendors, suppliers, outside agencies, and the general public. Excellent verbal and written communication skills. Ability to multitask and prioritize work to meet deadlines. Capable of handling situations and telephone inquiries with courtesy, tact, and professionalism.

QUALIFICATIONS
High School Diploma or GED equivalent; or completion of a technical/trade school program. A minimum of two (2) years of experience in office, clerical, and customer service roles is preferred. SAP experience is a plus. Proficient in reading, writing, and speaking English.

Demonstrated computer proficiency and skills in office applications such as MS Word, Excel, and Outlook.

PHYSICAL DEMANDS
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to work in various physical positions, including sitting, bending, walking, and stretching. The employee is regularly required to talk and/or hear, and frequently required to use hands to handle or feel.

The employee must be able to perform physical activities such as lifting and/or moving light objects up to ten (10) pounds, and occasionally lift items slightly over ten (10) pounds. Specific vision abilities include close vision.

WORK ENVIRONMENT
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to noise levels typically found in an office environment.

The duties listed above are intended only as illustrations of the various types of work that may be performed and are not a comprehensive listing of all functions and tasks performed by positions in this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Privacy Notice
Active Candidates: Aptiv PLC is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

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