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Patient Administrative Coordinator

2 months ago

Orland Park, Illinois, United States Team Rehabilitation Full time

About Team Rehabilitation

Team Rehabilitation is a network of therapist-owned outpatient physical therapy clinics in the United States.

Mission Statement

Our mission is to provide the best outpatient physical therapy, occupational therapy, and speech therapy. We strive to create a positive and supportive environment for our patients, empowering them to achieve their goals and improve their overall health.

Our Values

We believe that employing the best people will provide the best therapy and service to our patients. Therefore, we offer:

  • Competitive compensation and benefits
  • A comprehensive medical plan
  • Monthly bonuses and profit sharing
  • 401(k) matching and educational incentives
  • Generous paid time off and mentorship opportunities

Common Standards

We hold all Team Rehabilitation employees to the following standards:

  • Respect and inclusivity towards all individuals
  • Professional communication and behavior
  • Adherence to confidentiality policies and patient privacy

Job Summary

We are seeking a dynamic and empathetic individual to join our team as a Patient Administrative Coordinator. This role is responsible for providing exceptional patient care and administrative support to our clinic.

Responsibilities

  • Greet patients in a friendly and professional manner, verifying appointments and assisting with paperwork
  • Ensure effective communication with patients, physicians, and staff members, including follow-ups and updates
  • Maintain complex schedules, coordinating with therapists and staff to accommodate patient needs
  • Assist patients with insurance-related questions, verifying benefits and obtaining authorizations
  • Accurately update and maintain electronic medical and billing records, following up on additional information as needed
  • Collect copayments and process billing tasks in a timely and professional manner
  • Support clinic performance by preparing management information and maintaining clinic supplies and equipment
  • Respect patient privacy and adhere to confidentiality policies

Requirements

  • High school graduate or equivalent
  • Experience in patient-centered healthcare or customer-facing roles is an advantage
  • Excellent written and verbal communication skills
  • Solid basic computer skills
  • Commitment to Team Rehabilitation's diversity, equity, and inclusion initiatives