Healthcare Reception Coordinator
2 months ago
The Healthcare Reception Coordinator plays a crucial role in managing essential administrative functions within a medical practice. This includes answering incoming calls, greeting patients and visitors warmly, and efficiently scheduling appointments.
They are responsible for overseeing patient flow during both check-in and check-out, managing patient registrations, processing payments, and maintaining accurate medical records.
The Reception Coordinator must adhere to all established procedures, ensuring meticulous organization of patient files and accurate recording of insurance information, thereby allowing the healthcare team to concentrate on delivering quality patient care.
Collaboration with back-office personnel is key, and assistance with administrative tasks may be required as needed.
EDUCATIONAL REQUIREMENTS:A minimum of a High School Diploma or General Education Development (GED) is required. Completion of a vocational or technical program is preferred. Skills are typically developed through on-the-job training and orientation. Certification in Front Office Administration is an advantage.
EXPERIENCE AND SKILLS:The ideal candidate should possess 1-3 years of experience in a medical office setting, with a preference for experience in urology. Strong customer service skills are essential, along with excellent verbal and written communication abilities. Proficient interpersonal skills and solid computer proficiency for clerical tasks are necessary. Familiarity with office and Electronic Medical Record (EMR) systems is required, and a basic understanding of various health insurance products, as well as CPT and ICD-10 coding, is beneficial.
TECHNICAL PROFICIENCIES:Proficiency in Internet applications, Microsoft Office Suite, email software (such as Microsoft Outlook), Electronic Health Records (EMR) software, and Practice Management Software is vital for success in this position.
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