Operations Director

7 days ago


Lake Orion, Michigan, United States Michael's Inc Full time

**Lead Operational Excellence**

As a key member of Michael's Inc, the Operations Director will be responsible for driving operational processes to deliver sales and profits while protecting company assets. This includes leading and supporting inventory management processes to ensure a well-merchandised and well-stocked store.

**Key Responsibilities**

  • Assist the Store Manager in planning and executing store workload, ensuring seamless execution of Standard Operating Procedures (SOPs) and Company programs.
  • Lead and manage adherence to SOPs and Company programs, ensuring compliance with applicable laws and requirements, and executing Company policies and standards.
  • Support and participate in the truck un-load and stocking processes, ensuring truck standards are followed and completed within budget.
  • Achieve key performance indicators (KPIs) and manage the team to achieve their role KPIs.
  • Manage visual merchandising standards in store and execute feature space and seasonal layouts.
  • Manage and execute inventory management processes in store.
  • Manage and execute merchandise operations and Omni channel processes.
  • Manage and execute shrink and safety programs.
  • Train, observe, and coach the team to achieve results, participate in the performance management process, and support Talent Development.
  • Interact with others in an accepting and respectful manner, remain positive and respectful, even in difficult situations, and promote commitment to the organization's vision and values.
  • Serve as Manager on Duty (MOD).
  • Acknowledge customers, help locate product, and provide solutions.
  • Cross-trained in Custom Framing selling and production.
  • Assist with Omni channel processes.


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