Sales Coordinator

4 weeks ago


Southfield, Michigan, United States Atrium Hospitality Full time
Job Title: Sales Coordinator

At Atrium Hospitality, we are seeking a highly organized and detail-oriented Sales Coordinator to join our team. As a Sales Coordinator, you will provide administrative support to our sales team, enabling them to focus on revenue-generating activities.

Key Responsibilities:
  • Greet visitors, answer phone calls, and intake lead information to support the sales team.
  • Interact with customers to qualify and assist existing and future customers, including making reservations and providing information on room blocks.
  • Maintain communication with group customers regarding the status of their room block, including entering rooming lists and monitoring pick-up status.
  • Assist property managers with sales duties, including initial billing inquiries, commission payments, and scheduling appointments.
  • Send local Convention and Visitors Bureau (CVB) requests for proposals (RFPs) to the Hotel's assigned Lead Analyst for distribution.
  • Assist Catering & Events Manager with reservation requests and building group master accounts in the brand system.
  • Upload and maintain group files within the sales system for all group bookings.
  • Maintain inventory and create printed and electronic collateral, including coupons, flyers, and branded sales and marketing pieces.
  • Manage social media accounts for the hotel, posting a minimum of four times per month and responding to comments and reviews.
  • Participate in Sales Department meetings and provide additional administrative assistance as directed.
Requirements:
  • Minimum one year of experience in customer service or clerical experience.
  • Prior hotel sales office experience is preferred.
  • High School diploma or equivalent is required; a Bachelor's degree in Business Administration, Marketing, or related major is preferred.
  • Proficient in Microsoft Office and experience with Sales System (Delphi.fdc or CI/TY) and the brand's PMS (OnQ, Opera, etc.) is preferred.
Benefits:
  • Daily Pay
  • Significant Travel Discounts on Marriott and/or Hilton properties
  • 401k Plans
  • Medical Insurance
  • Other property-specific benefits

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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