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Front Desk Representative

2 months ago

Park City, Utah, United States Vail Resorts Full time
Job Summary:

As a Front Desk Agent with Vail Resorts, you will be the face of our hotel, serving as the primary point of contact for all guests. Your exceptional customer service skills and warm demeanor will make every guest's stay a memorable one.

Key Responsibilities:
  • Provide exceptional customer service to guests, ensuring a positive experience from check-in to check-out.
  • Process guest arrivals and departures, handling all necessary paperwork and transactions.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Maintain a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
  • Collaborate with other hotel staff to ensure seamless guest service and resolve any issues that may arise.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities with ease.
  • Basic computer skills and proficiency in hotel software systems.
  • Availability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
What We Offer:
  • A competitive hourly rate of $22.04.
  • A comprehensive training program to ensure your success in the role.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A range of employee benefits, including free passes, discounts on food and merchandise, and more.