Front Desk Representative

4 days ago

Park City, Utah, United States YotelPad Park City Full time
About YotelPad Park City

At YotelPad Park City, we're passionate about delivering exceptional guest experiences. Our commitment to excellence is reflected in our unique approach to hospitality, where every team member plays a vital role in crafting unforgettable moments for our guests.

Our Culture

We're an Employer of Choice, dedicated to creating a supportive and inclusive work environment that fosters growth, development, and wellbeing. Our team members are the heart of our operation, and we're committed to providing ongoing training and development opportunities to help them build the skills and knowledge they need to advance their careers.

Benefits

We offer a range of benefits that make YotelPad Park City a great place to work, including:

  • Competitive wages
  • Free parking
  • Hotel room discounts and travel benefits
  • 401K Plan with Employer Match
  • Paid Time Off (PTO)
  • Unlimited Paid Time Off (PTO) rollover
  • Paid Time Off (PTO) cash out options
  • Comprehensive employee benefit/insurance programs
  • Company paid life and AD&D insurance
  • Tuition reimbursement
  • 7 Paid Holidays
Job Summary

We're seeking a highly motivated and engaging Front Desk Agent to join our team. As a Front Desk Agent, you'll be the first point of contact for our guests, providing exceptional customer service and creating a memorable experience for every guest who walks through our doors.

Responsibilities
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
  • Help to resolve problems and WOW guests through recovery when things aren't quite right.
  • Promote and sell special hotel programs.
  • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
  • Be knowledgeable of all emergency procedures and policies.
  • Maintain house bank.
  • Communicate all pertinent information to manager on duty.
  • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
  • Assist other departments as needed.
Requirements

We're looking for a highly motivated and engaging individual who is passionate about delivering exceptional customer service. If you're a team player who is committed to excellence and has a positive attitude, we'd love to hear from you

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