Front Desk Representative

6 days ago


Park City, Utah, United States Steinlodge Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Steinlodge. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling room reservations, and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities

  • Provide excellent customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Handle room reservations, check-ins, and check-outs, ensuring accuracy and attention to detail.
  • Manage front desk operations, including handling phone calls, responding to emails, and maintaining a clean and organized workspace.
  • Work effectively as part of a team to achieve departmental goals and objectives.
  • Develop and maintain a thorough knowledge of hotel services, amenities, and policies to provide guests with accurate information and recommendations.

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed under pressure.
  • Ability to work a variety of shifts, including weekends and holidays, and to be flexible with scheduling.
  • Basic computer skills and knowledge of hotel software systems.
  • High school diploma or equivalent required; some college or previous hospitality experience preferred.

What We Offer

Steinlodge offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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