Front Desk Representative
6 days ago
Job Summary
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Steinlodge. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling room reservations, and ensuring a smooth and enjoyable stay for our guests.
Key Responsibilities
- Provide excellent customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Handle room reservations, check-ins, and check-outs, ensuring accuracy and attention to detail.
- Manage front desk operations, including handling phone calls, responding to emails, and maintaining a clean and organized workspace.
- Work effectively as part of a team to achieve departmental goals and objectives.
- Develop and maintain a thorough knowledge of hotel services, amenities, and policies to provide guests with accurate information and recommendations.
Requirements
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed under pressure.
- Ability to work a variety of shifts, including weekends and holidays, and to be flexible with scheduling.
- Basic computer skills and knowledge of hotel software systems.
- High school diploma or equivalent required; some college or previous hospitality experience preferred.
What We Offer
Steinlodge offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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