Front Desk Supervisor

3 days ago


Park City, Utah, United States Pyramid Global Hospitality Full time
Job Summary

At Pyramid Global Hospitality, we are seeking a highly motivated and customer-focused Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and leading a team of front desk agents to achieve exceptional results.

Key Responsibilities

• Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
• Lead a team of front desk agents, providing guidance, training, and support to ensure they are equipped to deliver exceptional service.
• Ensure all front desk operations are running smoothly, including check-in, check-out, and guest services.
• Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
• Maintain accurate records and reports, including guest feedback and front desk performance metrics.

Requirements

• 2+ years of experience in a front desk or customer service role.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong leadership and team management skills.
• Ability to maintain confidentiality and handle sensitive information.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for exceptional performance.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].

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