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Front Desk Representative
2 months ago
Stein Eriksen Lodge: A Premier Destination
We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Stein Eriksen Lodge, a Forbes Five-Star Hotel and Spa located in Park City, Utah.
Job Summary
The Front Desk Agent will provide exceptional service to our guests, ensuring a warm and welcoming experience from arrival to departure. This role will also assist with daily front office operations, including guest check-in, room assignments, and resolving any issues that may arise.
Responsibilities
- Provide prompt and efficient service to guests, responding to their needs and requests in a timely manner
- Assist with guest check-in and check-out, including room assignments and key distribution
- Resolve guest complaints and issues in a professional and courteous manner
- Maintain accurate records and reports, including guest information and front office operations
- Collaborate with other departments to ensure seamless guest experiences
What We Offer
- Competitive wages and bonus plans to recognize your dedication and service with us
- Paid training time and programs to ensure your success
- Chef-prepared meals daily in our cafeteria, at no cost to you
- On-site heated garage for employee parking - a great perk in winter
- Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
- Flexible schedules and time off policies to accommodate family, school, and other activities
- Weekly raffles for tickets to events such as the Utah Jazz, Grizzlies, and Salt Lake Bees
- Monthly team member appreciation events and recognition programs
- Hotel room, spa, dining, shopping, ski/snowboard rental discounts available
- Subsidized HOUSING available on a first come/first served basis - year-round and temporary
Requirements
- High school diploma or equivalent required
- Previous customer service experience preferred
- Ability to work in a fast-paced environment and multitask
- Excellent communication and problem-solving skills
- Ability to stand and walk for extended periods
Stein Eriksen Lodge is an Equal Opportunity Employer