Patient Services Coordinator

3 weeks ago


Étreux, Hauts-de-France, United States Fenway Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Services Coordinator to join our team at Fenway Health. As a key member of our patient services team, you will be responsible for providing exceptional customer service, managing patient registration and documentation, scheduling appointments, and maintaining accurate records.

Key Responsibilities
  • Customer Service: Provide welcoming and professional service to patients, answering phone calls, and responding to inquiries in a timely and accurate manner.
  • Patient Registration: Accurately register and enter new patient demographic data and insurance information in our system, and verify existing patients' information at each visit.
  • Appointment Scheduling: Schedule appointments according to established procedures and refer unusual or difficult situations to supervisors.
  • Collection of Daily Cash and Audit Procedures: Collect client payments, record transactions accurately, and verify all transactions at the end of the day.
Requirements
  • High school graduate or equivalent.
  • Computer experience.
  • Ability to work with a diverse patient population.
  • Calm, patient, flexible, and understanding manner.
  • Ability to work harmoniously and effectively with colleagues, patients, and vendors.
Preferred Qualifications
  • Successful customer service background.
  • Previous experience in healthcare or medical office administration.
  • Bilingual Spanish/English.
  • Knowledge of business procedures.
About Fenway Health

Fenway Health is a leading healthcare provider dedicated to delivering high-quality, patient-centered care to the LGBTQIA+ community and beyond. We offer a competitive salary and excellent benefits package, including comprehensive medical and dental insurance plans, and a retirement plan with employer match.



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