Head of Client Success

4 days ago


Culver City, California, United States Dreamscape Learn Full time

Job Summary

Dreamscape Learn is seeking a highly skilled Head of Client Success to develop and execute a comprehensive client success strategy that drives engagement, satisfaction, and retention across our growing base of high-value clients in the higher education and K12 sectors.

The ideal candidate will possess a deep understanding of the education landscape, a passion for enhancing the educator experience, and a proven track record of building and leading high-performing teams from the ground up.

Key Responsibilities

  • Design and implement a client success strategy that aligns with Dreamscape Learn's objectives and drives exceptional learning outcomes.
  • Own the ongoing success of the strategy, including onboarding processes, account management, program implementation, engagement, and ongoing support at multiple service tiers.
  • Clearly articulate what success looks like for educators, administrators, and students, establishing measurable objectives and outcomes to align our services with their unique goals.
  • Build, lead, and mentor a dedicated client success team, fostering a culture of excellence, collaboration, and accountability.
  • Cultivate relationships with key decision-makers from diverse backgrounds, including faculty and admin leaders, and organize programs and events to deepen client connections and foster community.
  • Collect and analyze feedback from clients to advocate for their needs within the organization and drive product enhancements and service improvements.
  • Leverage data and analytics to gain insights into client behavior, usage patterns, and satisfaction levels to drive impactful client conversations and actionable recommendations.

Requirements

  • Bachelor's degree in Education, Business, or a related field; a Master's degree is a plus.
  • 7+ years of experience in client success, account management, or client experience roles within the education sector, preferably with a mix of higher education and K12 experience.
  • Proven track record of building and leading high-performing teams from the ground up.
  • Strong understanding of the higher education and K12 landscapes, including the unique challenges and opportunities faced by educators, administrators, and students.
  • Exceptional communication, interpersonal, and relationship-building skills tailored to various stakeholders, including faculty, students, and administrative personnel.
  • Strong analytical skills with the ability to translate data into actionable insights that improve client satisfaction and retention.
  • Proficiency in CRM software and client success tools (e.g., Salesforce, Gainsight, HubSpot, etc.).
  • Creative problem-solving skills and a proactive approach to client challenges.
  • Passion for enhancing the higher education experience.
  • Passionate about Client Success and high-quality deliverables, and tenacious at driving long-term client value.
  • Strong technical aptitude - ability to understand and explain complex technical products or issue.
  • Be able to work in a high-growth environment and comfortable navigating through ambiguity.

Benefits

  • Salary: $180,000-$200,000 p.a.
  • Performance Bonus
  • Employee Stock Option Plan (ESOP)
  • Health/dental/vision insurance
  • Employee Assistance Program
  • Unlimited PTO
  • Perks at work

Dreamscape Learn is firmly committed to cultivating an inclusive and diverse workplace, and as an equal opportunity employer, we encourage applications from all eligible candidates.



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